Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 303-7884995
- Employer
- The Royal Orthopaedic Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Orthopaedic Hospital NHS Foundation Trust
- Town
- Birmingham
- Salary
- £25,272 per annum, pro rata if part time
- Salary period
- Yearly
- Closing
- 28/04/2026 23:59
Employer heading
Team Administrative Assistant
Band 2
Job overview
An exciting opportunity has arisen within the Therapy Services Team at the Royal Orthopaedic Hospital NHS Foundation Trust for a Team Administrative Assistant.
To work as part of a team, providing junior administrative support to the Department.
Main duties of the job
-
Ensure all medical records are tracked in and out of the department.
-
Uploading clinical information to the clinical portal
-
Enquire using PAS and e-mail to query patient appointments.
-
Collecting and deliver medical records from all departments.
-
Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.
-
Liaising with Medical Records, Appointments and relevant departments.
-
Confirming appointment details with the patients
-
Ensuring forms are scanned to the appropriate departments
-
Request radiology images as required by clinicians, using IEP electronic system.
- Undertake training on new systems
-
To participate in personal appraisals and personal reviews and work to achieve agreed set objectives.
-
Comply with the appraisal programme for the Trust and work towards training standards required by the NHS.
-
Adhere to departmental and Trust policies and procedures including completing mandatory training.
This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.
Working for our organisation
The Royal Orthopaedic Hospital was founded in 1817. In its early years, the hospital was actually known as the Royal Orthopaedic and Spinal Hospital. The Royal Orthopaedic Hospital became a National Health Service NHS Foundation Trust on 1 February 2007. It has an income base of £70m, making it one of the largest providers of elective orthopaedic surgery in the United Kingdom.
The hospital is the major provider of elective orthopaedic surgery for its host Clinical Commissioning Group, Birmingham Cross City CCG and it has significant contracts with several surrounding CCGs and NHS England Area Team. Its various specialist services receive a significant number of referrals from further afield including many outside the West Midlands region. During its first few years as an NHS Trust the hospital has been very successful in financial terms and it is now undertaking a significant building programme.
The hospital currently has around 160 beds, including a 12-bed High Dependency Unit for the postoperative care of patients after complex surgery or with medical problems. Children were cared for on a dedicated 25 bed children’s ward, but in-patient services for under 16-year-olds have now been transferred to Birmingham Children’s Hospital. There are currently 14 operating theatres available at the Royal Orthopaedic Hospital.
Detailed job description and main responsibilities
-
Ensure all medical records are tracked in and out of the department.
-
Uploading clinical information to the clinical portal
-
Enquire using PAS and e-mail to query patient appointments.
-
Collecting and deliver medical records from all departments.
-
Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.
-
Liaising with Medical Records, Appointments and relevant departments.
-
Confirming appointment details with the patients
-
Ensuring forms are scanned to the appropriate departments
-
Request radiology images as required by clinicians, using IEP electronic system.
- Undertake training on new systems
-
To participate in personal appraisals and personal reviews and work to achieve agreed set objectives.
-
Comply with the appraisal programme for the Trust and work towards training standards required by the NHS.
-
Adhere to departmental and Trust policies and procedures including completing mandatory training.
This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.
Person specification
Education
Essential criteria
- Able to demonstrate good basic education (English language and Maths GCSE Grade 4 or above)
Skills and Knowledge
Essential criteria
- Knowledge of Microsoft Office Packages
- Good communication skills
- Working within a Team
- Customer Care Skills
- Good organisational skills
- Ability to prioritise own workload
Experience
Essential criteria
- Relevant practical experience working in an administrative role
- Experience of communication at varying levels within an organisation.
- Working within in a team structure in a busy environment
Desirable criteria
- Previous experience of working in an NHS environment
Other job requirements
Essential criteria
- Conscientious and hard working
- Flexible
- Reliable
- Ability to identify changing priorities
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kelle Trivett
- Job title
- Team Leader for MSK and Pain
- Email address
- [email protected]
- Telephone number
- 01218123600
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