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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-0626-8068708
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Brierley Hill Health and Social Care Centre
Town
Brierley Hill
Salary
£25,272 Pro Rata, Per annum
Salary period
Yearly
Closing
02/07/2026 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Clerical Officer

NHS AfC: Band 2

Job overview

An opportunity has arisen for a part time Admin Assistant to work within our friendly Podiatry Admin Office based at Brierley Hill Health and Social Care Centre.  

The admin team provides an important and integral part of the day to day running of the Podiatry Services through providing a telephone booking system and administrative support to the clinical teams who are based throughout the community.  

You will be a part of small team of administrators, you will be an adaptable and confident team member who also possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment. 

Effective communication skills are vital as you will on a daily basis dealing with telephone calls, booking, rescheduling and cancelling appointments, processing referrals, dealing with queries and passing on information to the Podiatry Services Admin & Clinical Team Leads and the Clinical Teams via, email, telephone and in person. 

Main duties of the job

To provide an efficient, comprehensive and confidential administrative service to the Community Podiatry Service and to provide an efficient telephone / reception service to patients and their relatives / carers, initiating any necessary action. 

To play a key role in contributing to the day to day provision of an efficient, effective and robust service ensuring that it is patient centred with a customer focused and personalized approach. 

This role requires communication links across the whole healthcare sector and may involve conflict resolution.  

The post holder will take an active part in the change management processes in the development of systems and services as appropriate.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

Essential criteria
  • Maths & English to GCSE Level grade C minimum or equivalent qualification.
Desirable criteria
  • Level 2 or above qualification in relevant field: NVQ Level 2 or above (e.g. Business Administration, Customer Service, etc), GCSEs or A Levels or equivalent qualifications.
  • Recognised IT qualification

Knowledge

Essential criteria
  • Understanding of confidentiality and Data protection.

Experience

Essential criteria
  • Attention to detail and accuracy.
  • Able to work under pressure in a busy office environment
  • Experience of using Microsoft Office packages
  • Customer service experience.
  • Able to cover for colleagues during periods of leave
Desirable criteria
  • Previous experience of working in a telephone Booking office environment
  • Experience with working with databases and data inputting

Planning & Organisational Skills

Essential criteria
  • Ability to contribute and participate to improving departmental work processes and procedures.
  • Able to communicate effectively with staff of different disciplines
  • Excellent time management skills.
  • Ability to work on own initiative with guidance available from immediate manager.

Communication & Relationship Skills

Essential criteria
  • Excellent verbal and written communication skills
  • Professional, friendly and approachable manner
  • Highly motivated and able to motivate others
  • Demonstrates good team skills and working well within a team

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze AwardENEI 2024 Gold

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Meakin
Job title
Podiatry Services Manager
Email address
[email protected]
Telephone number
01384 323131
Additional information

[email protected]

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