Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Community Nursing
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week (Including Bank Holidays and Weekends) - At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert)
Job ref
253-0522-7179224
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Brierley Hill Health and social care centre
Town
Brierley Hill
Salary
£37,338 - £44,962 Per Annum Pro Rata
Salary period
Yearly
Closing
22/05/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Practitioner

NHS AfC: Band 6

Job overview

An exciting opportunity has arisen for an experienced, enthusiastic and motivated Nurse or Paramedic to join our hard working team.

37.5 hours across 7 days a week.

We are looking for Clinical Triage Clinicians to join the Dudley Clinical Hub (Single Point of Access) offering telephone triage, clinical advice and signposting.

Based at Brierley Hill Health and Social Care Centre, the successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills to support urgent care for patients across our health economy.

The service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.

The service operates between the hours of 8am – 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.

We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive and be confident in their own decision making; being able to challenge when necessary.

Main duties of the job

To provide clinical support, assistance, and professional expertise to all healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient’s needs. Working closely with and acting as the referral point for the Urgent Community Response Team.

The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP’s, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage clinician will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the clinician to receive further training to ensure clinical skills and competencies are maintained.

We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Education & Qualifications

Essential criteria
  • First level Registered Nurse
  • Evidence of Band 6 professional development
Desirable criteria
  • Physical Health Assessment

Knowledge & Training

Essential criteria
  • Evidence of continual professional development
  • Post registration experience to include: Evidence of mentoring Project working Specialist training Management and development of others
  • Knowledge of Primary Care working
Desirable criteria
  • Can demonstrate knowledge of research based practice.

Experience

Essential criteria
  • show ability to adapt to change
  • Show evidence of care planning using a Nurse Model
  • Demonstrate an awareness of current community nursing issues
  • Demonstrate a pro-active approach
  • Evidence of being able to work as part of a team
  • Evidence of working to and achieving defined objectives
Desirable criteria
  • Evidence of knowledge relating to caseload management and leadership/provision of support to others

Communication & Relationship Skills

Essential criteria
  • Must be able to commute to meet the demands of the role
  • Able to communicate effectively with health care professionals and team members

Planning & Organisational Skills

Essential criteria
  • Motivated – able to motivate self and others to deliver a quality service
  • Forward thinking – to identify opportunities for improvement in service development
  • Flexible – to meet the demands of the service
  • Enthusiastic – seizing the opportunity for personal and service development

Equality, Diversity, Inclusion and Trust Values

Essential criteria
  • Able to provide safe, caring, and effective services
  • Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
  • Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rebecca Wickett
Job title
SPA Team Lead
Email address
[email protected]
Telephone number
01384 323218
Additional information

Community Nursing Admin Team

[email protected]

Apply online nowAlert me to similar vacancies