Job overview

An exciting opportunity has arisen for a full time Medical Secretary supporting cross cover both Bishop Wilson and Freshfields Clinic. As a key member of the secretarial team this is a varied role involving all aspects of secretarial and general administration duties. The post holder will be the first point of contact for other health care professionals so will need to demonstrate a high standard of communication and a professional attitude, along with our CYP & families.  You will need to be well organised, able to multitask and possess excellent interpersonal skills. To provide a comprehensive secretarial/administrative support service to the medical/clinical team. To operate within the trust systems, which includes formatting/audio transcription of clinical letters/reports and other correspondence as required by the clinical/medical team within the trust’s timeframe plus attend and minute of meetings when required. The successful candidate will need to be a team player possessing excellent written and verbal skills with an eye for detail and demonstrate proficient keyboard/computer skills
It is essential that applicants can work on their own initiative, demonstrate effective organisational and communication skills at all levels, along with having the ability to prioritise their workload and process enquiries in a confidential and efficient manner. 

Main duties of the job

The post holder will be responsible for undertaking a wide range of administrative and secretarial duties, which includes receipt of correspondence, booking of new/follow up patient appointments.  Creating clinical letters/correspondence via digital dictation transcription within the trust timeframe.  To attend and minute meetings as and when required.  To monitor & support our consultants’ caseloads to ensure all KPI’s are kept up to date.

To work independently, priorities and organise own workload taking into consideration the competing demands of the service and ensure that all administration is carried out within the set timeframe.         
Dealing sensitively with any complaints, problems or issues arising highlighting and where necessary referring the situation to the Admin Lead as appropriate.
This post is full-time Monday – Friday 09:00 – 17:00 but the post holder will be expected to have some flexibility with the working hours.

To act as a focal point of contact and be responsible for the dissemination of information, messages and enquires for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the Trust, GP’s, Social Workers, Service Users, Carers and any other appropriate external agencies.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust.  Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.  We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.  If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.