Job vacancy: Cardiology Clerical Officer, The Dudley Group NHS Foundation Trust, Dudley

Job summary

Main area: Cardiology
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref: 253-1026-8328555

Employer: The Dudley Group NHS Foundation Trust
Employer type: NHS
Site: Russells Hall Hospital
Town: Dudley
Salary: £25,272 Per Annum Pro Rata
Salary period: Yearly
Closing: 04/11/2026 23:59

Cardiology Clerical Officer

NHS AfC: Band 2

Detailed job description and main responsibilities

Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department, in accordance with NHS, Trust and departmental policies and procedures.
Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.
Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.
Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.
Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.
Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.
Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.
Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.
Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained.
Work collaboratively with the wider Cardiology team to support effective patient pathways, service delivery and the continuous improvement of administrative processes.

Person specification

Qualifications

Essential criteria

GCSE’s in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent qualification

Desirable criteria

NVQ Business Administration Level 2 or relevant equivalent experience/qualification

Skills

Essential criteria

Good working knowledge of Microsoft Office and general IT systems

Knowledge

Desirable criteria

Experience of NHS patient administration or booking systems

Experience

Essential criteria

Previous experience working in an administrative, clerical, reception or customer-facing role

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

UK Home Office Visa Sponsorship Requirements

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Please note that most non‑clinical roles at Agenda for Change Bands 3–6 will not meet the minimum skill or salary requirements set by UK Visas and Immigration for sponsorship, except for those listed here: Skilled Worker visa: immigration salary list - GOV.UK.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.