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Job summary

Main area
Colorectal / Stoma care
Grade
Band 3
Contract
Permanent
Hours
Part time - 33 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-0525-7186393
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russells Hall Hospital
Town
Dudley
Salary
£24,625 - £25,674 pa pro rata
Salary period
Yearly
Closing
28/05/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Secretary to the Colorectal/Stomacare Teams

Band 3

Job overview

Colorectal/Stomacare Secretary

Band 3 

33 hour post

The post holder will provide a comprehensive and efficient secretarial and administrative service to the team. The postholder will provide an empathic and sensitive point of contact for patients/relatives/carers/GPs and other Health Care Professionals. The postholder will possess knowledge of secretarial practices, software programmes, understanding of medical terms and good organisational skills. The postholder will have a basic knowledge of work procedures, some of which will be non-routine. 

Main duties of the job

 To provide a complete confidential secretarial and administrative service for the Colorectal Nurse Specialist team in a timely manner adhering to Trust policies and procedures. To occasionally organise patient meetings, educational events, stoma Open Days or make travel arrangements. 

To provide a point of contact for patients, relatives, General Practitioners, other Consultant/medical staff and departments and take appropriate action to ensure effective communication between members of the team. To use judgement and discretion in the urgency of reporting such information to senior colleagues. Some calls will be of a sensitive/distressing nature and the ability to act in a professional and sympathetic manner is essential. 

To type from audio and clinic letters, general correspondence, result letters, discharge summaries, reports etc, requiring the use of medical terminology. Some documents may be of a complex or distressing nature. To record and distribute minutes from departmental meetings 

To understand colorectal patient pathways and provide information and reassurance in a professional manner and deal with queries using judgement regarding when to refer to senior colleagues. 

Able to prioritise workload in a timely manner and liaise with other health professionals in order to ensure relevant results or correspondence are available. 

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake. 

Person specification

Qualifications & Education

Essential criteria
  • OCR II text/word processing
  • NVQ 3 Administration
  • GCSE (or equivalent) in English, at Grade C or above

Knowledge and Training

Essential criteria
  • Willing to attend in-house service training
Desirable criteria
  • Knowledge and understanding of medical terminology
  • Knowledge of Hospital Information System

Skills & Experience

Essential criteria
  • Minimum of 2 years’ secretarial/administrative experience
  • Experience of audio typing/touch typing
  • Excellent organisational skills
  • Excellent time management skills
  • Excellent judgement and diplomacy when dealing with enquiries
  • Knowledge and understanding of Microsoft Office
Desirable criteria
  • Previous experience of working in an NHS environment

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Amy Dingley
Job title
Lead Nurse
Email address
[email protected]
Telephone number
01384 456111
Additional information

01384 456111 Ext 2286

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