Job summary
- Main area
- ED Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- 12 months (Fixed Term: 12 months)
- Hours
- Full time - 34.5 hours per week (Across 7 days a week)
- Job ref
- 253-0925-7451575
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall Hospital
- Town
- Dudley
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 24/09/2025 23:59
Employer heading

Receptionist
NHS AfC: Band 2
Job overview
To be the first point of contact during the patient journey through the Emergency Department. To be a patient advocate and point of contact to provide information regarding progress and timescales bearing in mind changes in clinical priorities that may delay treatment. To provide administrative support and advice as required to clinical colleagues in the Emergency Department.
Main duties of the job
- To be the first point of contact for both patients, relatives, emergency service's personnel and all visitor's to the hospital through the ED doors
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
- To work independently and as part of a team, use own initiative and prioritise and manage workload.
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To be aware of actions required when a patient presents to the department who requires urgent medical attention such as chest pain/stroke patients.
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To communicate directly with patients and/or relatives in order to raise the appropriate documentation for patients attending the Emergency Department.
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To input highly sensitive/confidential information onto the Trust’s I.T system ensuring accurate and timely data entry.
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To produce some clerical documentation, where appropriate, relating to previous hospital attendance. This may necessitate liaison with the health records department or other wards and hospitals.
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Ensure that patients are discharged from the Trusts I T system in ‘real time’.
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To regularly liaise with ambulance crews in relation to receiving patients in order to update West Midlands Ambulance Service computer software and input patients onto Trust’s I.T system.
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To deal with all enquiries assisting in the care of relatives if necessary whilst maintaining the Trust’s Code of Conduct in relation to confidentiality and the Data Protection Act.
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To file and keep in order all patient documentation retained in the department, and ensure that all case notes are sent and received via the case note tracking system.
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To book clinic attendances and advise patients regarding the date, time and place of the attendance. To prepare appropriate paperwork and complete administration tasks in relation to outpatient attendances
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To undertake clerical duties such as preparing paperwork for patient admission, performing clerical tasks for nursing staff, booking ambulances for patient’s being transferred, discharged or attending outpatient clinics.
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Book hospital transport (as directed by nursing staff) for patient discharge
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To collect and deal with items placed in the department’s safe on a daily basis & check diary for any requests/messages/information & act on them accordingly.
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Exposure to distressing or emotional circumstances from patients and relatives/carers.
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To be aware of and adopt changes in procedures in the event of a major emergency.
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To communicate directly with patients in relation to waiting times and update LED screen accordingly.
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To liaise frequently with medical and nursing staff, ambulance and police services within the Emergency Department.
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To assist patient, visitor or relative with general enquiries whilst maintaining the Trust’s Code of Conduct in relation to confidentiality and the Data Protection Act.
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To be aware of the Trust Policy on handling complaints and to comply accordingly.
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To keep the reception and waiting area clean, tidy and welcoming, liaising with other departments, e.g. domestics and/or porters as appropriate.
Person specification
Assessment Method
Essential criteria
- GCSE English Grade A-C or Equivalent
Desirable criteria
- IT Qualification Grade A-C or Equivalent
- Previous relevant experience in a similar role
- Experience of using multiple Microsoft office software systems
- Business Admin Qualification
Assessment Method
Essential criteria
- GCSE Mathematics Grade A-C or Equivalent
Assessment Method
Essential criteria
- Customer Service experience
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kim Hawkins
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 456111 2001
- Additional information
Monday, Tuesday, Wednesday - 8:00 - 18:00
Friday - 8:00 - 17:30
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