Job summary
- Main area
- Health Records
- Grade
- Apprenticeship
- Contract
- Apprenticeship: 18 months
- Hours
- Full time - 37.5 hours per week (The department opening hours are 6am-8pm Monday-Friday. Rotational weekends cover. At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- Job ref
- 253-0525-7203630-A
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Centafile and all 3 hospital sites
- Town
- Dudley
- Salary
- £14,762.99 National Apprentice Wage
- Salary period
- Yearly
- Closing
- 19/06/2025 23:59
Employer heading

Business Administration Apprentice - Health Records
Apprenticeship
Job overview
An exciting opportunity has arisen for one Business Administration Apprentice to join the Health Records Department at The Dudley Group NHS Foundation Trust.
Our Business Administration apprenticeship offers you the chance to earn a salary, gain valuable experience and new skills, whilst supported to achieve a professional qualification
The Dudley Group NHS Foundation Trust is looking for individuals who are:
- Pro-active
- Enthusiastic
- Self-motivated
- Caring and Respectful
Individuals will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.
Health Records Clerk's role are to make sure that all case notes are available for patients events within the Trust including emergency and elective.
Those with a driving licence over the age of 21, will be added to the driving rota for delivery of urgent and elective case notes. A vehicle is supplied for this purpose.
Main duties of the job
You will be trained in Medical Records main library environment. Once trained, training will be undertaken on reception being the first point of contact for patients attending for appointments making sure all demographic details are correct on the PAS system.
Apprenticeship Programme details:
- Apprenticeship standard - Business Administration, Level 3
- Training provider - Dudley College
- The programme is a fixed term contract for 18 months
- Salary will be paid at National Apprentice wage, £7.55 per hour with a yearly salary of £14762.99 for the first 12 months. For the final 6 months, this will change to minimum wage for age
Eligibility
Candidates must have:
- Maths and English - GCSE grade D or above, grade 3 to 9, or equivalent in Functional Skills at Level 1.
Please Note: you will need to provide original certificates as proof of these qualifications.
Successful candidates who have a GCSE grade D/3:
- If aged 16 to 18 will be required to complete Functional Skills and achieve Level 2.
- If aged 19 or above, are strongly recommended to complete Functional Skills and achieve Level 2.
Candidates who hold the following qualifications are not eligible:
- A degree / degree level qualification or higher in Business Administration or similar related subject
- NVQ/QCF / Apprenticeship Standard Level 3 or higher in Business Administration
Candidates who have previously started or part completed a Business Administration Level 3 Apprenticeship, must declare this on their application.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Qualifications
Essential criteria
- Maths & English at GCSE grade D or above / 3 – 9, or the equivalent Functional Skills at Level 1
Desirable criteria
- NVQ level 2 in Business and Administration or equivalent
Knowledge and Training
Essential criteria
- Knowledge of Microsoft Office products including, MS Word, MS Excel and MS Outlook
- Awareness of confidentiality
- Willing to undertake future training development
Desirable criteria
- Knowledge of hospital patient administration systems
Experience
Essential criteria
- Accurate keyboard skills
- Accuracy/Attention to detail
Desirable criteria
- Demonstrated work experience
- Problem solving
Communication & Relationship Skills
Essential criteria
- Good written communication skills
- Good verbal communication skills
- Good interpersonal skills
- Demonstrates a responsible attitude to their work
- Commitment to developing a professional approach to colleagues, patients, and visitors
- Ability to work as part of a team and/or individually
Anaytical & Judgement Skills
Essential criteria
- Willing to learn and develop
- Interest in pursuing a formal apprenticeship in administration
- Able to use own initiative
Planning & Organisational Skills
Essential criteria
- Good organisation skills
- Good timekeeping
- Reliable
Physical Skills
Essential criteria
- To be able to commute to meet the needs of the role
Desirable criteria
- Hold a UK driving licence
Equality, Diversity, Inclusion and Trust Values
Essential criteria
- Able to provide safe, caring and effective services.
- Values and behaviours that reflect the Trust Values of Care, Respect and Responsibility.
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Walker
- Job title
- Deputy Health Records Service Manager
- Email address
- [email protected]
- Telephone number
- 01384 456111
- Additional information
For any further information please contact:
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