Job summary
- Main area
- Health Records
- Grade
- Band 2
- Contract
- Permanent: Fixed term: 12 months - At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.
- Hours
- Full time
- Part time
- Job ref
- 253-0925-7448886
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Centafile and all 3 hospital sites
- Town
- Dudley
- Salary
- £24,465 Per Annum, Pro Rata
- Salary period
- Yearly
- Closing
- 24/09/2025 23:59
Employer heading

Health Records Clerk
Band 2
Job overview
We are currently recruiting Health Records Clerk for 4.73 WTE. 37.5 hours per week to join the Health Records Service Department. The posts are fixed term 12 months positions, working part-time up to full-time 37.5 hours per week. The department is open 7 days a week from 06.00 to 18.30. The hours of duty are flexible, with cover for late shifts, weekends and Bank Holidays on a rotational basis.
The roles are working across 4 sites within Dudley Group NHS Foundation Trust. These include Library Warehouse, Russells Hall Hospital, Corbett Hospital and Guest Hospital. Those with a driving licence over the age of 21, will be added to the driving rota for delivery of urgent and elective casenotes. A vehicle is supplied for this purpose.
The candidates are required to have GCSE Maths and English Language Grade C (or equivalent). Previous clerical/admin experience is welcomed. Experience of using Microsoft IT systems, good organisational skills and the ability to work in a demanding/heavy lifting warehouse environment are also essential criteria for this post.
Main duties of the job
Health Records Clerk’s role, provide patient case notes for patients appointments within the Trust, including emergency and elective appointments.
Successful candidates will be trained in Medical Records main warehouse library, picking and filing patient case notes. Once fully trained in in the warehouse tasks (approx. 6 months), training will be given for reception desk duties within the Trust being first point of contact for patients when attending for their appointment, making sure all demographic details are correct on the PAS system.
Please contact the lead interviewer for further information on hours of duty
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Qualifications
Essential criteria
- GCSE or equivalent grade c or above in English and Maths (or equivalent experience)
Desirable criteria
- Knowledge of hospital patient Administration systems
- NVQ level 2 in Business and Administration or equivalent
Knowledge and Training
Essential criteria
- Demonstrates and understanding of confidentiality
- Willing to undertake future training development
Desirable criteria
- Proficient in the use of OASIS
Experience
Essential criteria
- Proficient is the use of Microsoft office programmes (i.e. work and outlook)
Desirable criteria
- Previous clerical experience within a hospital environment or community setting
- Knowledge of NHS administration procedures
Communication & Relationship Skills
Essential criteria
- Excellent oral and written communication skills
- Able to communicate with other staff, patient and relatives
Anaytical & Judgement Skills
Essential criteria
- Able to use own initiative
- Flexible and adaptable
- Attention to detail
Desirable criteria
- Assertive
Planning & Organisational Skills
Essential criteria
- Good organisational skills
- Ability to work as part of a team
- Able to deal with a steady flow of work and sudden episodes of heavy influx of work
Physical Skills
Essential criteria
- Keyboard skills
Desirable criteria
- Driving
Equality, Diversity, Inclusion and Trust Values
Essential criteria
- Able to provide safe, caring and effective services.
- Values and behaviours that reflect the Trust Values of Care, Respect and Responsibility.
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Walker
- Job title
- Deputy Health Records Service Manager
- Email address
- [email protected]
- Telephone number
- 01384 456111
- Additional information
For any further information please contact:
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