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Job summary

Main area
Outpatients
Grade
NHS AfC: Band 3
Contract
6 months (Fixed term contract until 31st March 2026)
Hours
Full time - 37.5 hours per week (Monday - Sunday (Working hours between 08.00-20.00). At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-0925-7417755
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russell Hall Hospital
Town
Dudley
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
24/09/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Senior Care Support Worker - Outpatients Department

NHS AfC: Band 3

Job overview

We have one full time  vacancy for a Band 3 Higher Clinical Support Worker to join our team within Outpatients. 

The post holder will work as part of the nursing team to assist within Nurse led clinic, perform ECG's, venepuncture and ensure clinics are run smoothly. 

The successful candidate will work between Russells Hall, Corbett and Guest sites,

Full support and training will be given. 

 

Main duties of the job

To work as a Clinical Support Worker as part of the Outpatients department, supporting clinicians to provide a high standard of patient care.  Ensuring patients feel welcomed into clinic and ready for their appointments.  To carry out basic admin tasks to support clinicians such as booking patients in and out of clinics, photocopying, making up clinic packs.  To do clinical observations of patients prior to their appointments as required e.g. height, weight, ECG's, BP, test urine, venepuncture.  To assist within plastics nurse led clinic following training.  To communicate effectively with other members of the health care team, patients and relatives.  To recognise and report to clinicians any concerns or changes in the patient's condition. 

The post holder will be expected along with other team members to ensure all equipment is cleaned on a daily basis as necessary adhering to the Trust Infection Control Policy.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

 Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

Essential criteria
  • Maths and English Qualification – GCSE A-C or Functional Skills Level 2
  • Care Certificate or ability to complete within 12 weeks of commencing employment
  • QCF/NVQ Level 3 in Healthcare or equivalent qualification/relevant experience

Experience

Essential criteria
  • Able to undertake a limited range of delegated clinical care duties, e.g temperature, pulse, respiration, blood pressure, blood glucose monitoring, urinalysis, wound observations, removal cannula/catheter
  • Able to assess patient/client condition through observation/test results; assess comfort of patient/client, instigate emergency procedures
  • Regular contact with bodily fluids when carrying out interventions and or treatments
  • Frequent moderate/intense effort required for periods of time
  • Experience in a healthcare environment
  • Manual handing of patients, equipment and stores

Knowledge

Essential criteria
  • Ability to recognise limitations of knowledge and competence and practice within these boundaries
  • Prepared to undergo further training
  • Able to use and update IT systems with patient information
  • An understanding of their role within the team

Communication & Relationship Skills

Essential criteria
  • Evidence of effective communication skills including • Verbal • Written (legible handwriting) • Non-verbal • Compassion and respect
  • Ability to communicate appropriately with patients, relatives and / or carers
  • Ability to communicate effectively with staff / multidisciplinary team
  • An understanding of how to behave / act in a clinical environment
  • Positive and enthusiastic approach to work
  • Courteous and polite

Planning & Organisational Skills

Essential criteria
  • Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service.
  • Flexibility to work across the Health Economy

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Smith
Job title
Main Outpatients Dept Russells Hall Hospital
Email address
[email protected]
Telephone number
01384 456111
Additional information

Contact Sarah Smith Lead Nurse on  01384 456111  Ext 3297

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