Job summary
- Main area
- Outpatients
- Grade
- Band 3
- Contract
- 6 months (Up to 6 Months Fixed Term - Working hours: Monday to Friday)
- Hours
- Part time - 30 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- Job ref
- 253-0925-7445532
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall Hospital
- Town
- Dudley
- Salary
- £24,937 - £26,598 pa pro rata
- Salary period
- Yearly
- Closing
- 17/10/2025 23:59
Employer heading

Matron Secretary and Room Booking Assistant - Banding indicative
Band 3
Job overview
Banding indicative subject to job matching being completed
To provide an efficient and effective secretarial and administrative service to the outpatient department; including the lead nurse and senior nursing team.
To facilitate all urgent and non-urgent clinic requests and room booking providing a live up to date database, providing reports of extra clinical activity.
To work closely alongside the lead nurse to ensure that all extra clinical activity is staffed safely, accordingly and the work is organised and communicated throughout.
To support the recruitment process in line with trust policy for outpatient nursing. To ensure day to day management aspects of administration across all sites.
To ensure a quality service is always delivered, actively monitoring and reporting performance.
Main duties of the job
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Provide secretarial support to the matron, including managing correspondence, scheduling appointments, and maintaining records.
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Coordinate and manage room bookings, ensuring availability and proper allocation for meetings, events, or other organisational needs.
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Maintain an up-to-date calendar of events and communicate booking confirmations or changes to relevant parties.
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Assist in preparing reports, meeting minutes, and other documentation as required.
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Handle telephone calls and emails professionally and promptly.
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Support other administrative tasks as assigned to ensure smooth office operations.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Qualifications
Essential criteria
- GCSE Maths and English Language grade 9 -4 or A* - C or equivalent
- NVQ level 3 Business Admin or equivalent
- RSA 2 typing / word processing or equivalent
Knowledge
Essential criteria
- Working knowledge of Microsoft Office programs - Word, Excel, Outlook
Desirable criteria
- Identification of personal development
Experience
Essential criteria
- Previous secretarial experience
Desirable criteria
- Experience of recruitment procedures
Communication Skills
Essential criteria
- Effective communication skills, verbally and in writing
- Able to relate to general public calmly
- Understanding of confidentiality
- Commitment to the Directorate and colleagues
Planning & Organisational Skills
Essential criteria
- Diary Management
- Able to deal with a steady flow of work and sudden episodes of heavy workload
- Computer literate using Windows environment
- Willingness to attend in-service training days
Desirable criteria
- Minute taking expertise
Documents to download
Further details / informal visits contact
- Name
- Sarah Smith
- Job title
- Lead Nurse
- Email address
- [email protected]
- Telephone number
- 01384 456111
- Additional information
Extension 3297
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