Job summary
- Main area
- Patient Experience
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- Job ref
- 253-1025-7532962
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall
- Town
- Dudley
- Salary
- £24,465 Per Annum
- Salary period
- Yearly
- Closing
- 14/11/2025 23:59
Employer heading
Patient Experience Assistant
NHS AfC: Band 2
Job overview
To support the Trust's Patient Experience Strategy through effective deployment of patient engagement and involvement programmes, including capturing data in real-time from patients and supporting the administrative and data related duties for the Patient Experience Team.
Main duties of the job
To provide administrative support to the Patient Experience Team and be a point of contact for patients and members of the public who wish to contact the service. To undertake specific administrative and data related duties to support the Patient Experience Team.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Education and quaifications
Essential criteria
- 4 GCSEs (C or above or equivalent)
- Basic IT skills – e.g., familiarity with Microsoft Word & Excel
Desirable criteria
- ECDL or equivalent
Skills and experience
Essential criteria
- A proven record of previous admin experience
- To have IT and high level administration skills, able to analyse data, contribute to reports and be proficient in the use of databases, Outlook, Word and Excel.
- Excellent interpersonal skills
Desirable criteria
- Experience of working with patients / public in a customer service role
- Experience of patient experience data collection
Personal qualities
Essential criteria
- Able to work under some pressure and able to respond quickly to changes in working practice
- Must be able to work as part of a team
Desirable criteria
- Able to prioritise workloads
Documents to download
Further details / informal visits contact
- Name
- Tracy Cross
- Job title
- Patient Experience and Engagement Lead
- Email address
- [email protected]
- Telephone number
- 01384 244404
- Additional information
working hours 8-4
In office Tuesday, Wednesday and Thursday
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