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Job summary

Main area
Respiratory
Grade
NHS AfC: Band 3
Contract
Fixed term: 6 months (N/A)
Hours
Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-0725-7263110
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russells Hall Hospital
Town
Dudley
Salary
£24,625 - £25,674 Per Annum
Salary period
Yearly
Closing
22/07/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Band 3 Support Secretary

NHS AfC: Band 3

Job overview

Medical Support Secretary - Respiratory Rapid Access

To provide a quality administrative/ secretarial support service to the Respiratory Rapid Access team.  

To undertake accurate audio/ copy typing of medical correspondence for the Consultants and nursing team. This will include highly sensitive and complex medical terminology with a need for confidentiality.  To work collaboratively and support other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within acceptable timescales. The post holder will  carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work.

To support with partial bookings, PIFU, waiting list and RTT management. To be trained/supported with these tasks to work towards meeting training metrics to develop the role and look towards moving to a Band 4 role.

It is essential that the post holder maintains confidentiality at all times. 

Main duties of the job

To type clinical correspondence for consultants and their teams, ensuring accuracy and timely management of letters.

To support medical secretaries with partial bookings, appointment bookings, clinic cancellations,  covering all aspects of a Band 4 role for holiday/ sick purposes.

Assist in the rearrangement of clinical activity (outpatient clinics) when the consultant or other member of his/her team arranges leave, by liaising with appropriate members of staff with the Trust.

Prioritise workload independently, identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems without supervision. 

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

 

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

 

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

 

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person specification

Qualifications & Education

Essential criteria
  • GCSE or equivalent in English and Maths - grade C or above
  • Typing and word processing skills to RSA II/III or equivalent
Desirable criteria
  • Business administration NVQ level 2/3/AMSPAR Diploma

Knowledge and Training

Essential criteria
  • Proficient in the use of Microsoft Office programmes (i.e. Word & Outlook, Excel and Electronic diaries). Proficient in developing and maintaining clinical database systems
  • Accurate Audio/copy typing
Desirable criteria
  • NHS experience (2 years or more)
  • Experience of preparing minutes and reports
  • Knowledge of Medical Terminology
  • Knowledge of OASIS Patient Care System

Communication & Relationship Skills

Essential criteria
  • Good organisational skills
  • Ability to work as a team player
  • Ability to prioritise work/work under own initiative
  • An understanding of confidentiality/data protection rules
Desirable criteria
  • Willingness to undertake further training to meet requirements of the role in an everchanging NHS
  • Evidence that role applied for has been researched

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Laura Garbett
Job title
Assistant Directorate Manager
Email address
[email protected]
Telephone number
01384 456111
Additional information

Please contact Laura Garbett by email at [email protected] for further information.

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