Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Respiratory
Grade
NHS AfC: Band 3
Contract
Fixed term: 6 months (N/A)
Hours
Part time - 30 hours per week (30 hrs per week. At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-0725-7263553
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russells Hall Hospital
Town
Dudley
Salary
£24,625 - £25,674 Pro rata, Per annum
Salary period
Yearly
Closing
22/07/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Support Secretary

NHS AfC: Band 3

Job overview

To provide a comprehensive support service to Consultants and nursing teams within the Respiratory team.  To work collaboratively with other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within acceptable timescales. The post holder will carry out his/her duties in such a way as to make a direct and positive contribution to the organisation of the work.  It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality be maintained at all times. 

To prioritise workload independently, identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems without supervision. 

In the absence of the Medical Secretary, participate in the outpatient booking process by coordinating clinic capacity and liaising with relevant departments. Dealing with cancellations to ensure full utilisation of available clinic slots to ensure adherence to National and Trust waiting times. 

Main duties of the job

The post holder will provide administrative and clerical support to the Respiratory department. They will be responsible for typing clinical letters, processing referrals into the service, patient databases and co-ordinating communication between MDT members, patients and GPs.  

The successful candidate will be required to contribute to the development of an expanding service by demonstrating a commitment, enthusiasm and passion for the delivery of high quality, patient focused care.

Excellent interpersonal and communication skills are necessary as the post holder will be expected to liaise and work closely with clinicians and other healthcare professionals from both primary and secondary care environments.

The post holder will be expected to work with the team to ensure that the pathways run effectively and meet local and national targets. They must communicate sensitively and effectively to patients and organise their own workload to ensure timescales are met and urgent work is prioritised.

The ability to work effectively as part of a multi- disciplinary team is necessary to ensure seamless, comprehensive care is provided for our respiratory patients.

The post holder should be flexible as service requirements may fluctuate.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

 

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

 

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

 

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person specification

Qualifications & Education

Essential criteria
  • GCSE or equivalent in English and Maths - grade C or above
Desirable criteria
  • Typing and word processing skills to RSA II or equivalent
  • Business administration NVQ level 2 or equivalent experience in a clerical environment

Knowledge and Training

Essential criteria
  • Proficient in the use of Microsoft Office programmes (i.e. Word & Outlook, Excel and Electronic diaries). Proficient in developing and maintaining clinical database systems
  • Demonstrates an understanding of confidentiality and how to apply this in an administrative setting
Desirable criteria
  • Recent NHS experience and knowledge of Medical Terminology
  • Previous experience / knowledge of speciality and proficient in the use of PAS systems

Experience

Essential criteria
  • Proven experience of working in administration, producing accurate documents to a high standard of presentation
  • Able to work on own initiative and prioritise work load in order to meet deadlines

Communication & Relationship Skills

Essential criteria
  • Clear communication skills, oral and written

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Laura Garbett
Job title
Assistant Directorate Manager
Email address
[email protected]
Telephone number
01384 456111
Additional information

[email protected] 

Apply online nowAlert me to similar vacancies