Job summary
- Main area
- Trauma and Orthopaedics
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 6 months (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- Hours
- Part time - 7.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- Job ref
- 253-0725-7196827
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall Hospital
- Town
- Dudley
- Salary
- £24,169 na
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading

Receptionist/Clerical Support - T&O Outpatients
NHS AfC: Band 2
Job overview
Receptionist/Clerical Assistant
Band 2
07.50 Hours per week
Fixed term 6 months Contract
An exciting opportunity has arisen for an efficient, experienced and well organised receptionist to join the our busy fracture clinic in the Trauma and Orthopaedic Outpatient Department.
Applicants should have previous administrative experience, be well organised and have the ability to prioritise workload as well as the ability to work independently and as part of a team. Excellent written and verbal communication skills are essential with the ability to process and generate routine correspondence.
Main duties of the job
To provide an efficient high quality reception service to all patients and visitors to the Orthopaedic Fracture Clinics and general clerical / reception duties as requested for outpatient services.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
EDUCATION
Essential criteria
- GCSE pass in English Language & Maths, or equivalent A – C
Desirable criteria
- Qualification in basic computer skills
Skills and Experience
Essential criteria
- Previous experience of working within the NHS
- Experience in the use of patient record systems
- Competent in general office skills including filing/photocopying/scanning
Desirable criteria
- Work in customer care, dealing with the public
Knowledge & Training
Essential criteria
- Competent in use of Microsoft Word and Outlook
- Willing to undertake any further training to meet the requirements of the role
Desirable criteria
- Competent in the use of photocopiers/scanners
communications skills
Essential criteria
- Clear communication skills oral and written
- Ability to work as part of a team
Interests & Motivation to the Job
Essential criteria
- Willing to undertake further training to meet the requirements of the role
- Willing to work across all sites
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Katrina Kerr
- Job title
- Lead Nurse
- Email address
- [email protected]
- Telephone number
- 01384 456111
- Additional information
Contact Number Ext 3169
Alternative Contacts
Jasmine Southall, Sister
[email protected]
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