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Job summary

Main area
Assertive Outreach Team
Grade
Band 4
Contract
12 months (Fixed term: 12 months 37.5 hours)
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
436-7200592
Employer
Birmingham and Solihull Mental Health NHS Foundation Trust
Employer type
NHS
Site
North Assertive Outreach Team
Town
Erdington, Birmingham
Salary
£26,530 - £29,114 per annum, pro rata
Salary period
Yearly
Closing
11/06/2025 23:59

Employer heading

Birmingham and Solihull Mental Health NHS Foundation Trust logo

Band 4 Team Administrator - North Assertive Outreach Team

Band 4

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

Are you looking to build a long-term career while making a difference to the community? If you are organised, enthusiastic and want to work hard in providing and supporting a successful service, then we want you to be part of our friendly North Assertive Outreach team based in Erdington, Birmingham. 

Main duties of the job

About You

The successful candidate will provide a high level confidential administrative support to the Assertive Outreach Services and will need to maintain Trust Values throughout all aspects of their work. They will be expected to work as part of a team in delivering an effective service and assisting clinical staff to ensure that services meet the operational needs.

Are you...

  • Enthusiastic
  • Hard working
  • A team player
  • Organised
  • Able to provide a high-quality standard of work
  • Successful at working collaboratively
  • Able to prioritise to work towards deadlines

The ability to demonstrate excellent customer service and communication skills are an essential part of this post.

If you have a 'can do' attitude, and enjoy building good working relationships, we welcome your application.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust.  Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.  We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.  If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

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Person specification

Training and Qualifications

Essential criteria
  • NVQ level 2 in Business Admin or equivalent
  • GCSE Grade C/4+ in English
Desirable criteria
  • GCSE or equivalent in Maths – Grade C or above

Knowledge and Experience

Essential criteria
  • Up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
  • Experience in dealing with a range of disciplines and agencies
  • Experience of dealing with sensitive situations
  • Working knowledge of Data Protection Act and Information Governance
Desirable criteria
  • Experience of working in a client facing organisation

Skills & abilities

Essential criteria
  • Ability to take notes at meetings
  • Ability to transcribe from audio, using digital dictation systems, Big Hand
Desirable criteria
  • Previous Experience of working in a Health or Public Sector environment.
  • Working knowledge of RIO

Organising and Prioritising

Essential criteria
  • Ability to deal with professionally with distressing information and with distressing / difficult patients
  • Able to plan own work, ensuring timelines are met.
  • To have a demonstrable commitment to quality assurance and maintain accurate records
  • Ability to assess the importance/urgency of a situation and take appropriate action

Personal Qualifities

Essential criteria
  • Motivated, confident & reliable Aptitude to develop own skills with a commitment to continued learning

Employer certification / accreditation badges

We are a Living Wage EmployerPositive about disabled peopleDefence Employer Recognition Scheme (ERS) - BronzeStonewall Health ChampionsDisability confident employerArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Luke Sugg
Job title
Admin Lead
Email address
[email protected]
Telephone number
07985883896
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