Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Fixed term: 12 months (Monday - Friday 9-5 - North and East Birmingham - Finch Road)
- Hours
- Full time - 37.5 hours per week (This service is 9-5 across North and West Birmingham)
- Job ref
- 284-25-7187171-MHSFM
- Employer
- Birmingham Women's and Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Finch Road Primary Care Centre
- Town
- Lozells
- Salary
- £24,625 - £25,674 annually
- Salary period
- Yearly
- Closing
- 11/07/2025 23:59
Employer heading
Senior Administrator - Early Intervention (North / West) - Finch Road
Band 3
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
Senior Administrative Post
Are you looking for a new opportunity to support the delivery of excellent services to children and young people in Birmingham?
We are looking for a full time Senior Administrator to work within the Early Intervention in Psychosis (EIP) team for North and West Birmingham. If successful, you will be providing administrative and secretarial support for EI services within Forward Thinking Birmingham (FTB).
The post holder will play a vital role as the first point of contact for those getting in touch with the Service, which includes patients, professionals and members of the public. Working in a busy office environment, you should be able to act independently, by using your own initiative. Opportunities exist for the post holder to make recommendations for service improvement by working alongside admin staff, attending administration and multi-disciplinary team meetings with Clinicians, Team Managers and Care Coordinators.
This is a key role that supports the effective running of the FTB Service. All applicants must demonstrate high levels of accuracy and attention to detail, whilst working well in a team. You must be passionate about providing a quality service, with a track record of adding value to a workplace.
We are looking forward to hearing from you.
Main duties of the job
Please see Job Description and Personal Specification for full details.
To provide comprehensive administrative and project support to the Early Intervention Teams for North and West Birmingham, based at Finch Road Primary Care Centre.
Take direction from the Clinical Leads in the successful delivery of projects, work and initiatives to support their roles.
Provide comprehensive support on all administrative duties determined by the above leads, including but not exclusively; organising meetings and all administrative tasks associated with this, updating of a range of spreadsheets, including patient trackers, creating meeting agendas and taking minutes.
To provide wider administrative support to the departments, in collaboration with other administrative staff.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Qualifications/Experience
Essential criteria
- Good standard of secondary education including GCE/GCSE English or equivalent
- Extensive NHS experience, preferably in mental health
- Experience of maintaining efficient office systems, including managing effective filing systems.
- Experience of managing databases and/or spreadsheets and accurately recording data.
- Experience of planning and organising own workload and staff within own span of control.
- Experience of supporting a multi-disciplinary team
- Ability to adapt easily to unplanned changes in operational requirements
- Knowledge of NHS organisations
- Understanding of confidentiality and Data Protection Act
- Knowledge of secretarial or administrative procedures and systems
- Knowledge and experience of software programmes /packages and full range of administrative functions and duties (including taking minutes and noting actions)
Desirable criteria
- Knowledge of medical terminology
Skills & Abilities
Essential criteria
- Excellent standard of typing/audio skills using word processor(50wpm)
- Working knowledge of MS office applications, particularly Outlook, Word, Excel, Powerpoint
- Good organisational skills
- Ability to adapt an appropriate style and method of communication and deal effectively with people
- Ability to identify, prioritise and work to short deadlines
- Able to work without supervision to achieve the objectives of the post. Ability to work on own initiative
- Ability to collate and undertake a basic analysis of data
- Ability to work under occasional pressure/stress
- Ability to deal with typing letters which may contain distressing information
- Professional attitude towards patients and their families. Friendly and approachable
- Ability to challenge poor behaviour
- Role Modelling good behaviour
- A positive attitude and able to act on feedback
- Effective written, verbal and face to face communication skill (including telephone skills)
Other Qualities
Essential criteria
- Highly motivated and enthusiastic
- Reliable and conscientious
- Approachable and friendly manner
- Ability to work to tight timescales and work under pressure
- Ability to work as member of a team
- Ability to respect confidentially good listening skills
- Punctual and flexible across hours of work when required
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rebecca Brienza
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 07934846509
If you have problems applying, contact
- Address
-
Birmingham Women's and Children's Hospital
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