Detailed job description and main responsibilities

In support of clinical teams, ensure the best possible care for patients, by providing suitable Soft FM Services, maintaining an appropriate physical care environment across the complete estate.

Provide assurance to the Facilities Manager that the Trust is fully compliant against:

HTM 01-04: Decontamination of linen for health and social care.

·       HTM 07-01 Safe and sustainable management of healthcare waste.

·       NHS National cleaning Standards

·       NHS National food and drinks standards.

·       PLACE Assessment.

·       ERIC Return.

·       Matrons Charter.

·  CQC outcomes, including all categories of cleaning activity, including routine cleaning and rapid/deep clean response.

Ensure that Trust staff are aware of the classification of function risk areas, and the commitment to cleanliness charter in conjunction with the national standards of healthcare cleanliness. Agree classification risk related cleaning activities and workforce accordingly. Monitoring of the functional risk areas throughout the Trust.

Responsible for ensuring that the storage and handling of Healthcare related Laundry and soiled linen is undertaken in accordance with the Department of Health’s HTM 01-04: Decontamination of linen for health and social care, and local policy.

Responsible for the management, monitoring and control of waste throughout the Trust, provide assurance to the Facilities Manager the Trust is fully compliant against the HTM 07/01 Safe Management of Healthcare Waste’ and other waste legislative requirements. Including Recycling, WEEE (Waste Electronic Electrical Equipment), Hazardous, Confidential and Domestic waste. This list is not exhaustive.

Ensure patient feeding and catering retail services are provided in line with legal and statutory compliance requirements (Food safety).National Standards for healthcare food and drink.

Operating independently, you will be responsible for the full range of managerial duties relating to the management of Soft FM Facilities. This includes Human Resource and workforce management, Sickness absence, performance management, investigation and disciplinary issues relating to the directly employed workforce and contracted service providers. Undertake management of change processes, if required, ensuring all stakeholders and employees are included and that processes/ systems are clearly communicated at all levels.

Lead the operational management of a defined portfolio of contracts, ensuring compliance with Trust policies, Standing Financial Instructions (SFIs) and procurement legislation, utilising key communication and negotiation skills

Support the Facilities manager to develop governance arrangements that clearly identify Facilities risks, implementing mitigating actions where possible.

Contribute and support the Facilities Manager in the quality transformation of in-house Soft FM Facilities Services.

Provide mentoring of managerial and supervisory staff to ensure Trust HR policies relating to organisational development and personal development plans are embedded in operational practice across all the services managed.

To effectively plan and oversea departmental healthroster to ensure an adequate number of staff are available to enable responsive service delivery. Which requires moderate levels concentration required.

The post holder will be required to maintain up to date knowledge about changes in legislative requirements, Undertake occasional research and attend national and regional forums as part of personal continuing professional development and to facilitate ongoing development of the Soft FM Facilities workforce to ensure they remain competent in the performance of their duties., and provide the facilities manager with recommendations when required.

Drive increased levels of productivity and efficiency through improved use of IT and ‘lean’ systems, and other FM specialised digital systems, such as audit tools, digital patient meal ordering and Portering tracking systems. Manage, input, manipulate and interpret computer data using word, Excel, Access, PowerPoint systems specific to Facilities Services and Financial Management.

Ensure compliance with all legislation affecting the services managed. Responsible for Health and Safety risk assessments and specialist departmental assurance audits, monitoring and reviewing practices. Implement changes as required to meet audit, CQC and other requirements.

Regularly attend senior management and patient engagement meetings and forums, liaising with service users and patients as appropriate. Produce reports in sufficient detail to enable conclusions to be drawn and recommendations to be made as to areas of non-compliance with statutory, mandatory and best practice guidance (Infection Control and Health & Safety Committees).

To use all available methods of communication, including verbal, written and electronic to communicate with staff at all levels across the Trust as well as outside agencies and companies. Demonstrate key communication expertise through effective; Persuasive, motivational and Negotiating skills.  

Use motivational skills to encourage collaborative working where the challenge of change may be evident. This may involve the presentation of motivational workshops to large groups, to demonstrate why changes need to be implemented, using national service examples/case studies/priorities