Job summary
- Main area
- Adult Mental Health - Community
- Grade
- Band 3
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week (9am - 5pm)
- Job ref
- 436-7317051
- Employer
- Birmingham and Solihull Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Longbridge Health and Community Centre
- Town
- Rubery, Birmingham
- Salary
- £24,937 - £26,598 per annum, pro rata
- Salary period
- Yearly
- Closing
- 04/08/2025 23:59
Employer heading

Band 3 Outpatient Booking Clerk - Longbridge Centre
Band 3
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
The post holder will undertake the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence. Alongside undertaking a wide range of administrative duties.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
Main duties of the job
Provide an efficient service to the Community Mental Health Team ensuring that all enquiries and booking requests are processed in a timely and efficient manner under circumstances of minimal supervision.
Assist in the booking of outpatient appointments within the Community Mental Health Team with the guidance from the Admin Lead and Team Manager. The post holder will assist in the development of a smooth running appointment booking system for new and existing patients within the service. The post holder will ensure effective communication pathways exist in a manner, which positively reflects the values of the organisation.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Essential
Essential criteria
- • NVQ Level 2 Receptionist or Administration qualification, or currently working towards or RSA 2 in relevant administrative subject. • English to GCSE Grade C, or equivalent
- • Previous Administration experience • Experience of working with general public • Understanding of Data Protection Act/Confidentiality
- • Proficient in Microsoft Office applications including Word, Excel, and Outlook • Meet the trust Values (Compassion, Inclusive & Committed
Desirable criteria
- • Knowledge of Trust Policies and Procedures
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracey Green
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 01213012900
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