Job overview

An exciting opportunity is available for an Assistant Patient Administration Manager working in the Gynecology/Gynae-oncology team.  This role would provide support to the Patient Administration Manager and requires a proactive approach that includes taking responsibility for ensuring achievement of national waiting time targets and managing efficient booking processes across multiple sites in response to the needs of a diverse and critical patient group. 

In addition, the applicant must have excellent communication and team management skills, the ability to priorities their own workload and have a professional attitude. There is a need to be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust. 

We would welcome candidates who do not hold the Level 3 Team Leading/Supervisor qualification, as this could be offered during employment.

Main duties of the job

To provide support in delivering an efficient and effective patient administration service to support the Trust’s ambition to deliver high quality, well-coordinated care for patients and service users and to support consultants and clinical teams to function effectively, through:

Supporting the management and standardization of administrative processes associated with patient pathways in line with national policy guidance and organizational standard operating procedures to ensure effective patient access and waiting list management for the clinical group.

 Assisting with effectively tracking complex patients progress through multiple pathways to ensure good clinical outcomes and a positive patient experience, including cancer targets, 18-week status etc at group level (i.e. planning, tracking, negotiating). Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Patient Administration Manager, Service Manager and Deputy Group Director of Operations as appropriate.

To deputies for and support the Patient Administration Manager in relation to patient tracking and theatre scheduling.

Supporting the introduction and implementation of new working practices and technology, (e.g. speech recognition, UNITY) etc.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organization with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. 

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. 

We have three newly emerging strategic objectives:

1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live

Multi-site working 

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond". 

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.