Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 381-WC-7578533
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust- MMUH
- Town
- Smethwick
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 09/12/2025 23:59
Employer heading
Maternity Clerk - ADAU
NHS AfC: Band 2
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
An exciting opportunity has arisen for a motivated and organised individual to join our Maternity Services team as a Clerk within the Antenatal Day Assessment Unit (ADAU).
The ADAU provides care and monitoring for women who require additional antenatal assessment or observation. The successful candidate will play a vital role in supporting this busy clinical area by providing high-quality clerical and administrative support to the multidisciplinary team.
You will act as the first point of contact for women and their families, ensuring they receive a warm and professional welcome. You will also maintain accurate electronic patient records, manage referrals and appointments, and support the smooth coordination of patient flow within the unit.
This is a key role in ensuring the safe, efficient, and compassionate delivery of maternity care, in line with Trust values and CQC standards.
Main duties of the job
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Provide an efficient, welcoming, and professional reception service to all patients, relatives, and visitors attending the Antenatal Day Assessment Unit.
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Register and update patient information on Trust systems (e.g., PAS, BadgerNet, and other maternity IT systems).
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Manage electronic referrals and appointment requests, ensuring timely action and communication with clinical staff.
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Support the coordination of daily clinic activity, including scheduling, patient arrivals, and record management.
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Maintain accurate and confidential records in accordance with Trust information governance policies.
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Liaise with midwives, obstetricians, sonographers, and other departments to support smooth patient flow.
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Handle telephone calls and enquiries in a courteous and professional manner, escalating as appropriate.
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Perform general administrative tasks, including filing, photocopying, and document scanning.
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Contribute to service improvement and support the administrative needs of the unit manager and senior midwifery team.
- Cross cover of other clerical areas where required.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Detailed job description and main responsibilities
The ADAU Clerk will work as part of a multidisciplinary team to provide a comprehensive clerical support service within the maternity department. The role requires accuracy, confidentiality, and excellent communication skills to ensure the effective running of the unit.
You will be responsible for the registration, admission, transfer, and discharge of patients using the Trust’s Patient Administration System (PAS) and maternity systems such as BadgerNet. You will also manage the unit’s electronic inbox, processing referrals for antenatal assessments, triaging requests, and ensuring patients are booked and tracked appropriately.
In addition, you will prepare and maintain patient records, ensuring all necessary documentation is scanned and stored in accordance with Trust standards. You will liaise closely with the clinical team to support investigations, follow-up appointments, and the safe discharge of women from the unit.
The postholder will also assist in maintaining stock of clerical supplies, support the preparation of reports or data entry for audits, and contribute to the general organisation of the department. As a key member of the administrative team, you will uphold the Trust’s values of compassion, respect, and teamwork, ensuring a positive and supportive experience for women and their families.
Main Responsibilities
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Provide front-line administrative and reception support for the ADAU.
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Maintain accurate and timely data entry on all relevant maternity information systems.
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Process referrals and appointments in collaboration with clinical staff.
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Ensure all records and documentation are correctly completed, filed, and scanned.
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Handle incoming and outgoing correspondence, including emails and telephone calls.
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Support midwives and medical staff with the administrative elements of patient care.
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Coordinate patient discharges, follow-up appointments, and interpreter bookings when required.
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Maintain confidentiality and adhere to data protection and information governance standards.
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Ensure adequate stock of clerical supplies and maintain a tidy, organised working environment.
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Report any issues or incidents promptly to the Department Manager.
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Participate in team meetings and contribute ideas for service improvement.
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Work flexibly to provide cover for colleagues within maternity administration when necessary.
Person specification
Experience
Essential criteria
- Relevant clerical experience
Desirable criteria
- Previous experience using Badgernet
- Experience of patient management systems
- Previous NHS experience
Qualifications
Essential criteria
- GCSE English OR equivalent qualification
Desirable criteria
- GCSE Maths OR equivalent qualification
- NVQ Customer care or equivalent qualification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Erin Murphy
- Job title
- Service manager
- Email address
- [email protected]
- Telephone number
- 07581055905
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