Job summary
- Main area
- Emergency Care
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 381-ME-7246398
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- Midland Metropolitan University Hospital
- Town
- Smethwick
- Salary
- £24,937 - £26,598 pro rata/per annum
- Salary period
- Yearly
- Closing
- 08/08/2025 23:59
Employer heading
Patient Flow Assistant
NHS AfC: Band 3
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
An exciting opportunity has arisen to join Sandwell and West Birmingham Hospitals as a Band 3 Patient Flow Assistant within Emergency Care (Emergency Department and Acute Medicine).
The role will be based at Midland Metropolitan University Hosptals, Birmingham.
Shift Patterns are as follows:
- Long Days 07:00 - 19:30 & Nights 19:00pm-07:30am Monday to Sunday
- 34.5 Hours per Week - 3x Long Days or x3 Nights
- 23 Hours per Week - 2x Long Days or 2x Nights
Ongoing development through apprenticeship standards can be supported through our staff personal development programmes once employed at SWB, there may be an opportunity to undertake a business administrator qualification once employed into this post.
Main duties of the job
The role of the Patient Flow Assistant (PFA) is to provide and ensure patients have planned timely transfers/ discharges and that the patient’s pathway is effectively managed, ensuring all patients have a positive experience.
The PFA will be based across the Emergency Care Departments supporting and working under the direction of the senior nursing teams to help ensure that patients are pro-actively managed through the system. Checking that key elements of the patient pathways such as investigations, medications and transport are being requested and chased in a timely manner.
As a Patient Flow Assistant, you will also be expected to act as a single point of contact between the multiple disciplinary teams for the management of bed availability/ allocation across Emergency Care. The role will require consistent and coordinated approach to the operational management of Patient Flow, with the emphasis on maintaining an on-going approach of real time understanding of the Units current and predicted capacity position.
Another key element is to ensure relevant paper and electronic systems/ documentation relating to patient's medical records and plan for discharges and transfers are kept up to date and recorded on the appropriate systems and any delays are escalated appropriately.
The post holder will always behave and practice in a manner that optimises patient outcomes and promotes the reputation of the Sandwell & West Birmingham Hospitals NHS Trust.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for details on the main duties and responsibilities.
Person specification
Qualifications
Essential criteria
- GCSE English & Maths (or equivalent) Grade C or above
Desirable criteria
- Business Administration Level 2/3
Experience
Essential criteria
- Experience of working as part of a team
- Admin & Clerical Experience
- IT Literate
Desirable criteria
- NHS Experience
- Customer Service Experience
- Experience working in the Emergency Department or Acute Medicine
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Ellie Tandy
- Job title
- Administration Team Leader
- Email address
- [email protected]
- Telephone number
- 07855517764
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