Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 436-7349956
- Employer
- Birmingham and Solihull Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Maple Leaf Centre
- Town
- Solihull
- Salary
- £27,485 - £30,162 per annum, pro rata
- Salary period
- Yearly
- Closing
- 17/08/2025 23:59
- Interview date
- 28/08/2025
Employer heading

Band 4 Team Admin/Secretary - Solihull NMHT
Band 4
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
To provide efficient, effective and high standard administrative / secretarial service that meets the needs of the mental health Solihull Neighbourhood Mental Health Team. To effectively manage referrals and communications requiring triage and further intervention.
Main duties of the job
To provide a high level of professional and confidential coordination of the Solihull Neighbourhood Mental Health Team
Liaison service. The post holder will provide secretarial support to the Team Manager and Team.
Reliable data entry into the GP PAS system such as Care First / Emis & / Rio computer system will be required ensuring a full & effective clinic system is in operation, receiving all visitors, Staff, Patients & GP’s telephone calls in a polite, friendly & courteous manner.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
This role is site based and remote working is not available
Person specification
Training & Qualifications
Essential criteria
- NVQ III Business Administration or Customer Relations plus significant administrative experience
- GCSE English grade C or above or equivalent
Desirable criteria
- Working towards NVQ III Business Administration plus significant administrative experience
- RSA III Typing/Word Processing
Knowledge & Experience
Essential criteria
- Significant experience of working as a secretary/administrator
- Experience of supervising staff
- Experience of Key Performance Indicators (KPI) management
Desirable criteria
- Experience of working in a mental health environment
- Experience of working within a multi-disciplinary team setting
Skills
Essential criteria
- Excellent communication and interpersonal skills (face-to-face, written and verbal)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Collette Watts
- Job title
- Admin Lead Solihull
- Email address
- [email protected]
- Telephone number
- 07985883153
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