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Job summary

Main area
Admin
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (Monday to Friday 9-5pm)
Job ref
253-1225-7622573
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Stourbridge Health & Social Care Centre
Town
Stourbridge
Salary
£24,937 - £26,598 pro rata
Salary period
Yearly
Closing
02/01/2026 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Community AHP Services Admin Assistant

NHS AfC: Band 3

Job overview

The senior administrators role is to key to the delivery of effective administrative support for the smooth and efficient running of the Community AHP Services, by liaising with the clinicians, patients, and other Health Care services, to provide a comprehensive admin service to support clinicians in Community AHP Services, enabling them to focus on clinical duties and provide high quality patient care. To ensure data is accurate and up to date to enable effective monitoring of the services to ensure clinic utilisation and resources are maximised. The senior administrates will have designated areas of responsibility but must be able to cross cover to provide all areas of administrative support as necessary.

Main duties of the job

The main duties include:

Undertake administration/secretarial duties as required for the smooth running of the service, and coordination of clinical care. To process and provide first line triage of referrals, following local operational policy, taking action as required to support effective patient care. To ensure all referrals are recorded and filed as necessary following clinical triage. Undertake administration support with clinic management and monitoring clinic capacity, ensuring patients are booked in as appropriate, escalating as necessary to clinical staff. To support, mentor and deputise for the band 2s as necessary undertaking general office duties such as booking clinics, OASIS data inputting and answering the patient / staff phone lines.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

 

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

 

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

 

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

 

 

Detailed job description and main responsibilities

Please see the attached person specification and job description for further details  of the main responsibilities

Person specification

Qualifications and Education

Essential criteria
  • GCSE in Maths and English or equivalent
  • NVQ 2 Business Administration/Customer Care or equivalent experience
  • NVQ 3 in administration or equivalent
  • RSA2 / Text processing at level 2 or equivalent
  • IT qualification – ECDL, RSAII or equivalent skills and experience

Experience

Desirable criteria
  • Previous experience working in the NHS/Healthcare environment
  • Experience of management of waiting lists
  • Medical audio typing or equivalent experience
  • Reception/telephone skills and experience
  • Previous experience of Patient Administrator Systems

Communication & Relationship Skills

Essential criteria
  • Good communication skills, oral and written
  • Good team worker and ability to work alone
  • Friendly and approachable
  • Professional approach to work and colleagues

Planning & Organisational Skills

Essential criteria
  • Able to meet deadlines and manage time effectively
  • Well motivated and organised
  • Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

Knowledge and Training

Essential criteria
  • Proven clerical/administrative experience within a customer care environment
  • Understanding of confidentiality and Data Protection Act
  • Computer literate with the ability to work in different computer applications
  • Good Knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ OASIS / databases
Desirable criteria
  • Basic knowledge of medical terminology

Basic knowledge of medical terminology

Essential criteria
  • Able to cope with different and competing demands

Equality, Diversity, Inclusion and Trust Values

Essential criteria
  • Able to provide safe, caring, and effective services
  • Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
  • Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze AwardENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarine Baz
Job title
Community Dudley Rehab Service and Dietetics Lead
Email address
[email protected]
Telephone number
01384 323127
Additional information

Community Nursing Admin 

[email protected]

01384 323128

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