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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-1225-7622574
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Stourbridge Health and Social Care Centre
Town
Stourbridge
Salary
£27,485 - £30,162 Per annum
Salary period
Yearly
Closing
02/01/2026 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Community AHP Services Admin Team Lead

NHS AfC: Band 4

Job overview

Community AHP Services Admin Team Lead

We are seeking a proactive Band 4 Community AHP Service Admin Team Lead to oversee the delivery of high-quality administrative support across our Community AHP Services, including Podiatry, Leg Ulcer, Dudley Rehabilitation Service, Own Bed Instead, and Community Rehab & Falls Team.

The post holder responsibilities include day-to-day and remote Administrative staff management, coordinating cross-cover within the admin team to ensure a consistent and effective administration.

Be responsible for the smooth running of the patient journey by ensuring co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

To promote a positive image of the Community AHP Service through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

To be responsible for ensuring high standards of data entry and quality are achieved across all services in both paper and electronic record keeping. 

Main duties of the job

  • To ensure the smooth running of the administrative services and that the clinical team are supported to meet patients’ needs.
  • To provide line management support to administrative staff
  • Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
  •  Set expectations regarding levels of customer services and ensure all admin staff understand these and maintain them.
  • Escalate to the Service Managers details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
  •  Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
  • To strive for excellence in providing accurate and timely data to underpin service development, business development, audit & research

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

 

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

 

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

 

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

 

Detailed job description and main responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake. 

Person specification

Education & Qualifications

Essential criteria
  • Good standard of education GCSE Grade A –C in English and Maths or equivalent
  • NVQ Level 4 or equivalent qualification/experience
  • IT qualification – ECDL, RSAII or equivalent skills and experience
Desirable criteria
  • Management or Leadership Training

Knowledge & Training

Essential criteria
  • Proven clerical/administrative experience within a customer care environment
  • Good understanding of confidentiality and Data Protection Act
  • Advanced IT skills with the ability to work in different computer applications
  • Advanced knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ word/ excel / OASIS / databases
Desirable criteria
  • Good knowledge of medical terminology

Experience

Essential criteria
  • Competence in a range of managerial and administrative procedures acquired through formal training or equivalent experience to NVQ Level 4
  • Excellent organisation and planning skills
  • Experience of management of waiting lists or equivalent
  • Experience of organising and supporting meetings
  • Experience of medical audio typing or equivalent
  • Experience of reception/ customer service telephone skills
Desirable criteria
  • Experience of working in the NHS
  • Experience of developing effective administrative systems and managing their implementation

Communication & Relationship Skills

Essential criteria
  • Excellent communication skills, oral and written.
  • Good team worker and ability to work alone
  • Friendly and approachable
  • Professional approach to work and colleagues
  • Able to respond positively to constructive feedback and give feedback to others

Analytival & Judgement Skills

Essential criteria
  • Ability to prioritise effectively
  • Ability to analyze and interpret complex data
  • Good judgement and analytical skills

Planning & Organisational Skills

Essential criteria
  • Able to meet deadlines and manage time effectively
  • Able to cope with different and competing demands
  • Highly motivated and organised
  • Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

Equality, Diversity, Inclusion and Trust Values

Essential criteria
  • Able to provide safe, caring, and effective services
  • Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
  • Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze AwardENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Meakin
Job title
Podiarty/Leg Ulcer Service Lead
Email address
[email protected]
Telephone number
01384 323131
Additional information

Community Nursing Admin 

Email: [email protected]

 

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