Swydd wag: Payroll Administrator Apprentice (MOC), The Dudley Group NHS Foundation Trust, Stourbridge

Crynodeb o'r swydd

Prif leoliad: Payroll Apprenticeship
Gradd: Apprenticeships: Apprenticeship
Contract: Prentisiaeth: 18 mis (Opportunity to progress into Payroll Administrator role after Apprenticeship)
Oriau: Llawnamser - 37.5 awr yr wythnos (Monday to Friday 8.30-16.30)
Cyfeirnod y swydd: 254-0326-7830955

Cyflogwr: The Dudley Group NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Corbett Outpatients
Tref: Stourbridge
Cyflog: £7.55 Per/Hr - Salary of £14,762.99
Yn cau: 13/04/2026 23:59

Payroll Administrator Apprentice (MOC)

Apprenticeships: Apprenticeship

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

As a Payroll Administrator Apprentice, you will support the payroll team in delivering accurate and timely pay for NHS staff while developing your knowledge of payroll processes, national legislation, NHS Terms and Conditions, and Trust policies.

Working under close guidance and supervision from experienced payroll staff, you will help with basic administrative tasks such as maintaining payroll records, entering routine information into the Electronic Staff Record (ESR) system, and assisting in resolving straightforward payroll queries. You will receive training to help you plan and organise your workload so that key weekly, monthly and annual deadlines are met.

This apprenticeship role is designed to help you build strong administrative skills while contributing to the efficient and reliable running of the payroll service. You will be supported to learn how to work accurately, meet deadlines, and provide a friendly and helpful service to staff.

Principal Duties & Responsibilities

1. Develop skills in processing a range of routine payroll changes, including starters, leavers, and basic pay amendments, completing tasks independently once trained and with oversight from senior payroll staff.

2. Accurately enter and update payroll information in ESR, learning to maintain data quality, follow audit rules, and apply GDPR principles while developing more confidence in system use.

3. Handle routine payroll queries more independently, using developing payroll knowledge to provide clear information, while escalating complex or sensitive issues appropriately.

4. Carry out basic payroll accuracy checks, learning how to compare reports, identify simple inconsistencies, and support compliance with audit requirements under guidance.

5. Prepare and issue standard payroll letters and forms, building confidence in producing absence‑related documents, pay notifications and statutory forms correctly and on time.

6. Upload and prepare payroll items, such as enhancements, ad‑hoc payments, and adjustments, using ESR and Web ADI once trained, ensuring work is checked and authorised before submission.

7. Apply developing knowledge of payroll deductions, including tax, National Insurance, and pensions, to review pay records and ensure correct pension details, pay tiers and capacity codes for new starters and changes.

8. Support weekly and monthly payroll cycles, including setting up assignments, working on the unique ID report, contributing to HMRC file checks, and escalating any issues or failed items appropriately.

9. Communicate effectively and professionally, explaining straightforward payroll information to staff, using appropriate judgement for sensitive matters such as overpayments or missing pay, and seeking support when required.

10. Contribute actively to the team and the apprenticeship programme, attending meetings, completing learning tasks, supporting simple information requests, and identifying small improvements to processes as part of developing workplace skills.

11. Undertake the Level 3 Payroll Administrator Apprenticeship, completing all required learning, off‑the‑job training, assignments and assessments, and applying newly acquired knowledge and skills to day‑to‑day payroll tasks under supervision.

Personal Responsibilities

1. Work collaboratively within the team, promoting good working practices and a positive culture.

2. Maintain strict confidentiality of all personal information relating to staff and patients, ensuring compliance with GDPR regulations at all times.

3. Participate in annual reviews and work towards agreed objectives.

4. Complete all mandatory training and engage in required learning activities, workshops, assessments, and development opportunities.

5. Attend review meetings with the training provider and line manager as necessary.

6. Stay up to date with government requirements for off-the-job training as part of the apprenticeship program.

7. Adhere to Trust and departmental policies and procedures, ensuring professional representation of the Trust at all times.

Organisational Values

The post holder will:

Care: You will listen, be respectful and treat others with compassion and kindness.

Respect: You will behave with respect to everyone you meet and encourage an inclusive culture where we respect the contribution everyone makes.

Responsibility: You will take responsibility for yourself and your team.

Manyleb y person

Analytical & Judgement Skills

Meini prawf hanfodol

Accuracy and attention to detail
Prioritisation
Multitasking

Meini prawf dymunol

Strong organisational skills

Experience

Meini prawf dymunol

Previous work experience in an administrative or customer service environment

Qualifications

Meini prawf hanfodol

Maths and English at GCSE grade D or above (3–9), or equivalent Functional Skills at Level 1

Communication

Meini prawf hanfodol

Good interpersonal skills
Commitment to developing a professional approach when interacting with colleagues, patients, and visitors

Knowledge and Training

Meini prawf hanfodol

Basic keyboard and computer skills

Meini prawf dymunol

Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

UK Home Office Visa Sponsorship Requirements

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Please note that most non‑clinical roles at Agenda for Change Bands 3–6 will not meet the minimum skill or salary requirements set by UK Visas and Immigration for sponsorship, except for those listed here: Skilled Worker visa: immigration salary list - GOV.UK.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.