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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-1225-7623672
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Stourbridge Health and Social Care Centre
Town
Strourbridge
Salary
£24,465 Pro Rata, Per annum
Salary period
Yearly
Closing
02/01/2026 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Clerical Officer

NHS AfC: Band 2

Job overview

Clerical Officer- Permeant 37.5 Hours 

We are looking for an organised and motivated Clerical Officer to join our Community Allied Health Professional (AHP) Admin Team. This role is vital in providing essential administrative support to ensure the smooth and efficient running of our services.

To liaise with the clinicians, patients, and other Health Care services, to provide a comprehensive admin service to support clinicians in Community AHP Services, enabling them to focus on clinical duties and provide high quality patient care.

To answer the patient and staff phone lines, book and outcome clinic appointments, ensuing data is accurately recorded and up to date to enable effective monitoring of the services to ensure clinic utilisation and resources are maximised.

Main duties of the job

  • Act as the first point of contact for the Community AHP Services, handling calls and queries from patients, carers, staff, and external professionals with empathy and professionalism.
  • Provide comprehensive administrative support, including booking appointments, managing referrals, updating patient records on OASIS, and maintaining accurate databases.
  • Assist with clerical tasks such as typing, photocopying, scanning, filing, and managing correspondence.
  • Organise meetings, training sessions, and interpreter bookings; arrange patient transport when required.
  • Support team leaders with sickness absence documentation, incident reporting (DATIX), and stock management.
  • Handle patient complaints and enquiries, ensuring compliance with Trust policies and data protection standards.
  • Liaise with procurement and finance teams for orders and invoices; monitor maintenance requests and equipment servicing.
  • Contribute to team meetings, maintain high standards of conduct, and participate in mandatory training and annual appraisals.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications & Education

Essential criteria
  • Good standard of education, 5 GCSEs A-C including Maths and English or equivalent
  • NVQ Business Administration/Customer Care NVQ2 or equivalent experience
Desirable criteria
  • IT qualification – ECDL, RSAII

Knowledge & Training

Essential criteria
  • Proven clerical/administrative experience within a customer care environment
  • Understanding of confidentiality and Data Protection Act
  • Computer literate with the ability to work in variety of computer applications, including word and excel
  • Commitment to learning and training
  • Ability to work with confidential material and maintain confidentiality

Experience

Essential criteria
  • Excellent communication and customer service skills
  • Flexible and adaptable to change
  • Understanding of admin role and its application to patient care
Desirable criteria
  • Previous experience working in the NHS/Healthcare environment

Communication & Relationship Skills

Essential criteria
  • Good team worker and ability to work alone
  • Able to communicate effectively on the phone
  • Friendly and approachable
  • Professional approach to work and colleagues
  • Good accurate written and oral skills
  • Ability to mix with existing staff

Analytical & Judgement Skills

Essential criteria
  • Able to respond quickly in a rapid working environment
  • Able to cope with different and competing demands

Planning & Organisational Skills

Essential criteria
  • Able to meet deadlines and manage time set priorities
  • Highly motivated and organised
  • Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

Equality, Diversity, Inclusion and Trust Values

Essential criteria
  • Able to provide safe, caring, and effective services
  • Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
  • Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze AwardENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarine Baz
Job title
Dudley Rehabilitation Service Manager
Email address
[email protected]
Telephone number
01384 323131
Additional information

[email protected]

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