Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- Job ref
- 253-1225-7623672
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Stourbridge Health and Social Care Centre
- Town
- Strourbridge
- Salary
- £24,465 Pro Rata, Per annum
- Salary period
- Yearly
- Closing
- 02/01/2026 23:59
Employer heading
Clerical Officer
NHS AfC: Band 2
Job overview
Clerical Officer- Permeant 37.5 Hours
We are looking for an organised and motivated Clerical Officer to join our Community Allied Health Professional (AHP) Admin Team. This role is vital in providing essential administrative support to ensure the smooth and efficient running of our services.
To liaise with the clinicians, patients, and other Health Care services, to provide a comprehensive admin service to support clinicians in Community AHP Services, enabling them to focus on clinical duties and provide high quality patient care.
To answer the patient and staff phone lines, book and outcome clinic appointments, ensuing data is accurately recorded and up to date to enable effective monitoring of the services to ensure clinic utilisation and resources are maximised.
Main duties of the job
- Act as the first point of contact for the Community AHP Services, handling calls and queries from patients, carers, staff, and external professionals with empathy and professionalism.
- Provide comprehensive administrative support, including booking appointments, managing referrals, updating patient records on OASIS, and maintaining accurate databases.
- Assist with clerical tasks such as typing, photocopying, scanning, filing, and managing correspondence.
- Organise meetings, training sessions, and interpreter bookings; arrange patient transport when required.
- Support team leaders with sickness absence documentation, incident reporting (DATIX), and stock management.
- Handle patient complaints and enquiries, ensuring compliance with Trust policies and data protection standards.
- Liaise with procurement and finance teams for orders and invoices; monitor maintenance requests and equipment servicing.
- Contribute to team meetings, maintain high standards of conduct, and participate in mandatory training and annual appraisals.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Qualifications & Education
Essential criteria
- Good standard of education, 5 GCSEs A-C including Maths and English or equivalent
- NVQ Business Administration/Customer Care NVQ2 or equivalent experience
Desirable criteria
- IT qualification – ECDL, RSAII
Knowledge & Training
Essential criteria
- Proven clerical/administrative experience within a customer care environment
- Understanding of confidentiality and Data Protection Act
- Computer literate with the ability to work in variety of computer applications, including word and excel
- Commitment to learning and training
- Ability to work with confidential material and maintain confidentiality
Experience
Essential criteria
- Excellent communication and customer service skills
- Flexible and adaptable to change
- Understanding of admin role and its application to patient care
Desirable criteria
- Previous experience working in the NHS/Healthcare environment
Communication & Relationship Skills
Essential criteria
- Good team worker and ability to work alone
- Able to communicate effectively on the phone
- Friendly and approachable
- Professional approach to work and colleagues
- Good accurate written and oral skills
- Ability to mix with existing staff
Analytical & Judgement Skills
Essential criteria
- Able to respond quickly in a rapid working environment
- Able to cope with different and competing demands
Planning & Organisational Skills
Essential criteria
- Able to meet deadlines and manage time set priorities
- Highly motivated and organised
- Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines
Equality, Diversity, Inclusion and Trust Values
Essential criteria
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Documents to download
Further details / informal visits contact
- Name
- Sarine Baz
- Job title
- Dudley Rehabilitation Service Manager
- Email address
- [email protected]
- Telephone number
- 01384 323131
- Additional information
List jobs with The Dudley Group NHS Foundation Trust in Administrative Services or all sectors




