Job vacancy: Application Support Analyst, Walsall Healthcare NHS Trust, Walsall

Job summary

Main area: Admin and Clerical
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 407-CORPORATE-4954170

Employer: Walsall Healthcare NHS Trust
Employer type: NHS
Site: Walsall Healthcare NHS Trust
Town: Walsall
Salary: £23,949 - £26,282 per annum
Salary period: Yearly
Closing: 06/02/2023 23:59

Application Support Analyst

NHS AfC: Band 4

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Detailed job description and main responsibilities

The successful applicant will support the senior application support analyst in configuration, testing, release management and dealing with support calls relating to applications supported by Digital Services.

The portfolio in Walsall Healthcare covers both national and local based applications, systems and services, all of which as a key member of the Application Support Team you will help deliver on.

Working within agreed Service Level Agreements you will deliver a professional and timely service to all users of the above services.

Please refer to attached JD for a detailed list of jobs and responsibilities.

Person specification

Qualifications

Essential criteria

English Language GCSE grade C or above equivalent
Working knowledge of Mircosoft Word, Spreadsheets, Data Bases, Excel and PowerPoint
Evidence of continued professional development

Desirable criteria

Knowledge of ITIL

Experience

Essential criteria

Demonstrable clinical system support experience

Desirable criteria

NHS or similar experience
Experience in configuration and testing applications

Skills and Knowledge

Essential criteria

Working knowledge of a range of administrative & organisational procedures relating to the role
Advanced computer skills in MS office products including Excel, Word, Database
Experience in other NHS systems such as PAS, SCRa
Good interpersonal skills, both face to face and over the telephone
Able to work as part of a team
Experience of diary management and dealing with conflicting tasks
Experience of creating and maintaining spreadsheets and databases
Experience of support and delivering clinical and Non clinical systems

Desirable criteria

Knowledge of front end PAS processes and procedures

Other

Essential criteria

Ability to work under pressure, meet deadlines and prioritise workload
Ability to manage own workload with effective organisational skills & co-ordinate effectively
Good communication skills

Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.

Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.

Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.

Referee email addresses should be provided on your application form.

Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.

We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.

If a large number of applicants meet the essential criteria then random selection will be applied.

We are committed to operating flexible working practices wherever possible and committed to equal opportunities.