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Job summary

Main area
Admin and Clerical
NHS AfC: Band 4
Full time - 37.5 hours per week
Job ref
Walsall Healthcare NHS Trust
Employer type
Walsall Healthcare NHS Trust
£23,949 - £26,282 per annum
Salary period
06/02/2023 23:59

Employer heading

Walsall Healthcare NHS Trust logo

COVID-19 Vacancy Application Support Analyst

NHS AfC: Band 4

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. 

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham ( where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant.  The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community.  As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.





Job overview

Implement and perform testing, release and change control services to ensure all releases and configuration changes are appropriately tested and released in accordance with defined best practice, policies and procedures.


Deliver effective Change Management processes and procedures to minimise impact and maximise benefits to end users.

Provide effective administration and co-ordination for the release, test and change processes.

Main duties of the job

  • Support and assist the release and test lead
  • Support all phases of testing in Cert and post implementation into Production, and the execution of testing activities, including comprehensive test scenarios & scripts, supported by adequate data & expected results.
  • Act responsibly in respect of colleague’s health, safety and welfare following safe work practices and complying with the Trust’s Health and Safety Policies.
  • Adhere to all Trust Policies as applicable.

Working for our organisation

Walsall Healthcare NHS Trust is on its exciting Digital Journey, through our enthusiastic and dynamic Digital Services Team.  As we have adapted in recent years to move towards a paper light solution for working, more integrated and flexible working from any location, it has become now more important than ever to embrace and utilise the skills within Digital Services, to deliver innovation for the improvements of Patient Care and Colleague experience.

Detailed job description and main responsibilities

The successful applicant will support the senior application support analyst in configuration, testing, release management and dealing with support calls relating to applications supported by Digital Services. 

The portfolio in Walsall Healthcare covers both national and local based applications, systems and services, all of which as a key member of the Application Support Team you will help deliver on.

Working within agreed Service Level Agreements you will deliver a professional and timely service to all users of the above services.

Please refer to attached JD for a detailed list of jobs and responsibilities.

Person specification


Essential criteria
  • English Language GCSE grade C or above equivalent
  • Working knowledge of Mircosoft Word, Spreadsheets, Data Bases, Excel and PowerPoint
  • Evidence of continued professional development
Desirable criteria
  • Knowledge of ITIL


Essential criteria
  • Demonstrable clinical system support experience
Desirable criteria
  • NHS or similar experience
  • Experience in configuration and testing applications

Skills and Knowledge

Essential criteria
  • Working knowledge of a range of administrative & organisational procedures relating to the role
  • Advanced computer skills in MS office products including Excel, Word, Database
  • Experience in other NHS systems such as PAS, SCRa
  • Good interpersonal skills, both face to face and over the telephone
  • Able to work as part of a team
  • Experience of diary management and dealing with conflicting tasks
  • Experience of creating and maintaining spreadsheets and databases
  • Experience of support and delivering clinical and Non clinical systems
Desirable criteria
  • Knowledge of front end PAS processes and procedures


Essential criteria
  • Ability to work under pressure, meet deadlines and prioritise workload
  • Ability to manage own workload with effective organisational skills & co-ordinate effectively
  • Good communication skills

Employer certification / accreditation badges

Armed Forces CovenantApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze Award

Documents to download

Apply online now

Further details / informal visits contact

Ranjeet Jassal
Job title
Application Support Manager
Email address
Telephone number
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