Job overview

The post holder will be responsible for the delivery of variety Outpatients Clinics working collaboratively with all divisions to ensure all nation targets and departmental KPI's are delivered.

Contribute to the continual review and evaluation of all administrative systems, procedures and associated policies in order that improvements and developments can be made.

The post holder will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work.  supporting the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, quality and inclusion through best practice, working, monitoring, training and evaluation.

Main duties of the job

To operationally lead Department’s departmental/division’s systems: 

• Responsibility for daily management of staff ensuring effective administrative running of the service in terms of both systems and equipment: implementation and maintenance of office/related issues. Ensuring delivery of service.
• Using initiative to ensure patients are cashed up and re-booked in line with local and national access targets.
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• To work in the Outpatient environment supporting the  Access manager to provide a professional efficient and effective service for a variety of Outpatients Clinic, ensuring KPI’s are maintained. 
  • To identify where capacity cannot be utilised and escalate as appropriate
• Maintain and update reports within the department.
• To undertake IPDR and 121 sessions within the Reception Team.

Working for our organisation

As Team Leader for the Outpatient Reception Team the successful applicant would be able to manage the duties and demands of the team ensuring local targets and KPI's are being met.

This post requires a flexible approach due to frequent short notice demands upon the team and the ability to proactively manage effectively.  Ensuring recruitment and staffing levels are maintained.