Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: 20 hours per week
- Hours
- Part time - 20 hours per week (Days/hours TBC)
- Job ref
- 407-WCCSS-8321403
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Manor Hospital Walsall
- Town
- Walsall
- Salary
- £25,760 - £27,476 pro rata
- Salary period
- Yearly
- Closing
- 26/10/2026 08:00
Employer heading
Support Colposcopy Administrator
NHS AfC: Band 3
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
Support Colposcopy Administrator
AfC Band 3 post - 20 Hours
The Gynaecology service is looking to recruit an enthusiastic, self-motivated administrator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering a comprehensive, medical audio and word-processing service to the clinical team within the Colposcopy service.
You will have good organisational skills and be able to manage your workload effectively. It is desirable for you to be competent in using Careflow and Dragon dictation software
We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.
Main duties of the job
Support the Colposcopy Medical Secretary/Administrator with day-to-day management of the service.
Ensure patients receive positive, courteous and helpful support.
Work with colposcopy medical staff and nurse colposcopists to ensure queries are dealt with effectively.
Respond to patient and community enquiries.
Maintain knowledge of the NHS Cervical Screening Programme and referral pathways.
Manage Direct Referrals ensuring appointments meet National Colposcopy Standards.
Attend MDT meetings.
Ensure information entered onto database is robust, accurate and complete.
Liaise with departments, GP practices and hospitals to obtain required information.
Act as first point of contact for patients regarding appointments and results.
Ensure results and follow-up appointments are issued appropriately.
Monitor non-attendance and ensure required notifications are made.
Type clinical correspondence including letters to patients
Support service reports, audits and data collection.
Attend training and maintain knowledge of new developments.
Support colposcopy fail-safe processes and quality assurance activities.
To book appointments and manage clinics for the Nurse-led Urogynaecology service
Working for our organisation
Walsall Healthcare NHS Trust The Trust directly employs more than 4,000 staff making it one of the largest employers in Walsall. We are an integrated Trust and the only provider of NHS acute care in Walsall, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor Hospital houses the full range of district general hospital services under one roof.
We provide high quality, friendly and effective community health services from some 60 sites including Health Centres and GP surgeries. Covering Walsall and beyond, our multidisciplinary services include rapid response in the community and home-based care, so that those with long-term conditions and the frail and elderly, can remain in their own homes to be cared for wherever appropriate.
The hospital site was redeveloped between 2007 and 2010 and has 550 acute beds. It also comprises of outpatient, diagnostic and treatment facilities for short stay cases whilst the upgraded older building provides emergency care.
Over the last 12 months more than £50m has been invested in healthcare services across the hospital’s estate which includes two new, state-of-the-art MRI scanners, the creation of a new 22 bedded Intensive Care Unit and a new Obstetric Theatre and expansion of the Neonatal Unit
Detailed job description and main responsibilities
Support the Colposcopy Medical Secretary/Administrator with day-to-day management of the service.
Ensure patients receive positive, courteous and helpful support.
Work with colposcopy medical staff and nurse colposcopists to ensure queries are dealt with effectively.
Respond to patient and community enquiries.
Maintain knowledge of the NHS Cervical Screening Programme and referral pathways.
Manage Direct Referrals ensuring appointments meet National Colposcopy Standards.
Attend MDT meetings.
Ensure information entered onto database is robust, accurate and complete.
Liaise with departments, GP practices and hospitals to obtain required information.
Act as first point of contact for patients regarding appointments and results.
Ensure results and follow-up appointments are issued appropriately.
Monitor non-attendance and ensure required notifications are made.
Type clinical correspondence including letters to patients
Support service reports, audits and data collection.
Attend training and maintain knowledge of new developments.
Support colposcopy fail-safe processes and quality assurance activities.
To book appointments and manage clinics for the Nurse-led Urogynaecology service
Person specification
Qualification
Essential criteria
- Pass at GSCE Math and English or equivalent
Desirable criteria
- Audio typing Skills
Experience
Essential criteria
- Excellent knowledge of the full range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)
Desirable criteria
- Experience of using Hospital patient management systems (e.g.Care Flow)
- At least 1 year in NHS within last 2 years
Skills
Essential criteria
- Excellent interpersonal and communication skills
Knowledge
Essential criteria
- Knowledge of medical terminology and secretarial procedures
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emily Bissell
- Job title
- Deputy Care Group Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
extension 3061
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