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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 hrs per week)
Job ref
407-SURGERY-8299106-A
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Manor Hospital Walsall
Town
Walsall
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
02/11/2026 23:59
Interview date
12/11/2026

Employer heading

Walsall Healthcare NHS Trust logo

Elective Access Co-ordinator

NHS AfC: Band 3

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT  –  COMPASSION  –  TEAMWORK  –  PROFESSIONALISM

Job overview

Elective Access Team

1  x 37.5 hour post

Permanent

The Access team is looking to recruit an enthusiastic, self-motivated Elective Access Co-coordinator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering maximum clinic utilisation across the trust by monitoring capacity and demand in conjunction with the Access Team leader.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using Careflow, e-RS booking systems and Directory of Services (update and maintenance).

We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.

For further details / informal visits contact:

Mrs J Harris

01922 721172 ext 6835

[email protected]

Main duties of the job

  • The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust.  Monitoring Capacity and demand on behalf of the Access Team leader.
  • Monitor scheduling mailboxes and process requests in a timely manner
  • Using initiative to ensure patients are booked in line with local  and National access targets for Cancer and Referral to Treatment standards.
  • To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader,  to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI’s are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.
  • To support the Elective Access Team leader, with departmental staff IPDR’s, 121’s and training sessions for the team.
  • Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities.
  • Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand
  • Deputise for the elective Access Team Leader as required.
  • Offer divisional support in transformation huddles and work streams.
  • Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

 

Detailed job description and main responsibilities

  • The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust.  Monitoring Capacity and demand on behalf of the Access Team leader.
  • Using initiative to ensure patients are booked in line with local  and National access targets for Cancer and Referral to Treatment standards.
  • To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader,  to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI’s are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.
  • To support the Elective Access Team leader, with departmental staff IPDR’s, 121’s and training sessions for the team.
  • Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities.
  • Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand
  • Deputise for the elective Access Team Leader as required.
  • Offer divisional support in transformation huddles and work streams.
  • Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

Person specification

Qualification

Essential criteria
  • Pass at GSCE Math and English or NVQ level 2

Experience

Essential criteria
  • Experience of using Hospital patient management systems (e.g.Lorenzo)

Health and Safety

Desirable criteria
  • Experience of working with health and Safety

E-scription

Desirable criteria
  • Experience working with e-scription

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Jayne Harris
Job title
Elective Access manager
Email address
[email protected]
Telephone number
01922 656835
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