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Job summary

Main area
Administrative and clerical
Grade
band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
407-COMMUNITY-8028348
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Bentley Health Centre
Town
Walsall
Salary
£25,760 - £27,476 pro rota
Salary period
Yearly
Closing
10/08/2026 08:00
Walsall Healthcare NHS Trust logo

Clerical Officer- Podiatry

band 3

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT  –  COMPASSION  –  TEAMWORK  –  PROFESSIONALISM

Job overview

The Clerical Officer – Podiatry provides efficient, professional and comprehensive administrative support to the Podiatry Service, helping to ensure patients receive a high-quality, responsive service. Working closely with clinicians and the wider multidisciplinary team, the post holder will support the smooth day-to-day running of the service through effective administration and excellent customer care.

The role includes managing appointments, processing referrals, maintaining accurate patient records, responding to telephone and face-to-face enquiries, and ensuring information is handled confidentially and in line with Trust policies. The post holder will also support meetings, maintain administrative systems, use a range of IT packages and contribute to the effective organisation of the department.

Strong organisational, communication and IT skills are essential, along with the ability to prioritise workloads and work both independently and as part of a busy team. By providing a reliable and efficient administrative service, the Clerical Officer will play an important role in supporting clinicians to deliver safe, effective and patient-centred care, while ensuring patients receive a positive experience throughout their contact with the Podiatry Service.

 
 
 
 

Main duties of the job

To provide efficient, effective and comprehensive secretarial and administrative support to an assigned team of clinical staff in a clinical environment.
To maintain Walsall Healthcare NHS Trust Standards in all aspects of the job.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. 

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

·         Communicate effectively and maintain good working relationships with non- clinical and clinical colleagues and all other members of the multi-disciplinary team e.g., GPs, Consultants, Physiotherapists, Orthotists and Social Care to provide a coordinated and efficient patient focused service. 

·         Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job. 

·         Request necessary items, information or services from other departments.

·         Act as central point for all routine non-clinical enquiries, messages and communications (verbal and written). 

·         Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs and providing non-clinical advice to patients and relatives/carers about  appointments as authorised by the clinical team and team leaders.

 ·         Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team. 

·         To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.

·         Provide clerical support as required and/or as assigned. 

·    Support front facing reception areas to receive (meet and greet) patients, relatives, carers, members of the general public, clinical and non clinical staff.

 ·         Comments and contributes to local administrative and secretarial policies and procedures.

·         Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures.

·         Be responsible for ensuring confidentiality is maintained at all times in accordance with the Data Protection Act and organisation’s policies and procedures.

Person specification

Skills and Aptitudes

Essential criteria
  • Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
  • Experience of Diary management utilising Microsoft Outlook
  • Able to develop own skills and knowledge and contribute to the development of others
  • Able to monitor and maintain health, safety and security of self and others
  • Able to contribute to the improvement of service, making recommendations and applying suggestions as agreed within the team
  • Able to maintain quality in own work, encourage others to do so and contribute to improving quality
  • Able to support and promote equality and value diversity
  • Able to work well within a team, with a flexible approach and be able to work in a high energy environment.
  • Able to work on own initiative and prioritise own workload
  • Able to support at all levels.
Desirable criteria
  • Experience of using ESR, Info Hub and other Walsall Healthcare systems

key competencies

Essential criteria
  • Able to communicate with a range of people on a range of matters, some of which may concern difficult matters or difficult situations with support.
  • The ability to work well in a team.
  • Able to contribute to the processing, modification, structure, maintenance, presentation and monitoring of data and information within a team or as assigned.
  • The ability to use Microsoft Outlook to arrange appointments, allocate work and manage diaries
  • The ability to utilise Fusion, Careflow and the Info Hub to gain data.
  • The ability to gather and present data in a professional manner.
Desirable criteria
  • Knowledge of how to create and manage spreadsheets and Databases
  • Previous knowledge of Community and Healthcare Services

Knowledge and Experience

Essential criteria
  • Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role
  • Experience of working on NHS systems such as Fusion and Careflow
  • Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
  • Experience of Diary management utilising Microsoft Outlook
  • Experience of using ESR, Info Hub and other Walsall Healthcare systems

Other

Essential criteria
  • Ability to work across services located across the borough of Walsall.

Qualifications

Essential criteria
  • Training and experience appropriate to the departmental role
  • NVQ level 3 Business Administration and/or Equivalent level of knowledge gained through experience
Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer. Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Rianna Millington
Job title
Podiatry Team Lead
Email address
[email protected]
Telephone number
07850117890

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