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Job summary

Main area
Cancer Care Navigators
Grade
NHS AfC: Band 4
Contract
12 months (Fixed term)
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
407-SURGERY-7439495-A
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Manor Hospital
Town
Walsall
Salary
£27,485 - £30,162 per annum pro rata
Salary period
Yearly
Closing
16/10/2025 23:59
Interview date
30/10/2025
Walsall Healthcare NHS Trust logo

Cancer Care Navigators

NHS AfC: Band 4

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. 

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
 
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant.  The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community.  As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

 

 RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

 

 

Job overview

The Cancer Care Navigator will form an integral part of cancer services and the multidisciplinary team. The post holder will be a pivotal member of the team caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers.

The Cancer Care Navigator will work in close unison with the Clinical Nurse Specialists/ MDT's, Cancer trackers to ensure the coordination and management of patients at all points of their cancer pathway; from diagnosis, throughout treatment and into person stratified Follow-up (PSFU).

Cancer Care Navigator will provide administrative, coordination and pathway navigation support to patients, families, consultants, cancer nurse specialists and other staff involved in the cancer pathway. They will be responsible for delivering Holistic Needs Assessments and Care Planning telephone clinics; supporting patients in the resolution of non-complex needs and concerns as well as being a point of contact for patients who will have been prepared by their clinical team for Patient Stratified Follow Up (PSFU).

The navigators with be key to providing remote monitoring  systems (RMS) often avoiding traditional follow-up. They will monitor investigations, ensure timely action and enable safety netting patients on a cancer pathway, this has the potential to prevent lost to follow-up for any cancer patients. Implementing Person stratified follow-up (PSFU) is recommended National guidance and supports national strategy. 

Main duties of the job

    • Assess and interpret the needs of individuals attending/contacting the  service and respond effectively to their needs providing a professional quality service.
    • Provide telephone advice and triage where appropriate, working within
    • defined protocols and guidelines. Documenting and communicating
    • outcomes as per service specification.
    • Provide Level 1 psychological support within own knowledge
    • boundaries following appropriate training.
    • Assess patients using Holistic Needs Assessment Tool and supporting patients in
    • the resolution of non-complex needs and concerns; documenting outcomes
    • accordingly via a supportive care plan. Keep all assessments up to date electronically and maintain database.
    • Participate in collating patient surveys/patient experiences surveys
    • and develop action plans alongside the clinical nurse specialist teams and lead nurse
    • Support the Personalised care team in providing Health and well-being and living with and beyond programmes.
    • Contribute to the delivery of education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term condition.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. 

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

    • Co-ordinate the transfer / transition of care between service teams, or facilitation of service provision across interfaces of care – for example for patients attending other hospital trusts for treatment.
    • Refer to other team members when appropriate and following discussion with the
    • Clinical Nurse Specialist.
    • Develop good working relationships and liaison between other departments and 
    • Healthcare professionals within WHT.
    •  Communicate directly with patients, relatives and carers demonstrating empathy, understanding and respect. Information discussed and received will often require tact or persuasive skills, to ensure safety and understanding around treatment
    • side effects as well as an understanding of complex information around treatment options and end of life care.
    • Plan and organise own workload to ensure patient needs are prioritised.
    •  Plan and organise own day to day workload, which will also involve liaising with several other healthcare professionals and external agencies.
    • Act as advocate and facilitator to resolve issues that may be perceived as
    • barriers to care. 
    • Help patients and relatives overcome barriers to understanding when English is
    • not their first language.
    • Reporting all complaints and untoward occurrences as per trust policy.
    • Participation in Macmillan training and education opportunities for self-development and shared experience.
    • Participate in other duties to reflect an evolving healthcare service as appropriate.
    • Patient Information
    • Coordinate access to patient information and education resources for patients.
    • Collaborate and work closely with local providers of validated information resources, users and user groups, including the Resource and Information Centre, and other registered providers e.g. Macmillan, Support Groups and other specialist providers.
    • Support and coordination of remote surveillance for patients on self-managed follow up (PSFU) pathways to ensure risk free survivorship:
    • Communicate effectively with relevant MDTs and clinical teams to ensure that all new and migrated PSFU patients are identified for coordinated support as assessed by health professionals.
    • Be responsible for maintaining the Somerset Cancer Registry Database for patients on PSFU, monitoring clinical alerts, organising relevant tests required and ensuring results are flagged to the named clinician and MDT.
    • Be responsible for the regular monitoring, auditing, and reporting of compliance
    • with the remote surveillance pathways in line with the governance protocols.
    • Contribute to clinical/lT team reviews of implementation issues of the remote surveillance systems and support and contribute to solution identification and
    • resolution.  
    • Ensure all documentation is recorded accurately, legibly signed and dated in accordance with Trust policies

Person specification

Qualifications

Essential criteria
  • GCSE or equivalent level including Maths and English
  • Minimum of an NVQ level 3 in healthcare subject
  • 2 years minimum NHS experience
Desirable criteria
  • Communication skills training i.e. Sage Thyme

Experience

Essential criteria
  • Experience of working with cancer patients
  • Experience of working within multi-professional teams
  • Experience in the use of data management
Desirable criteria
  • Knowledge of relevant cancer treatments and interventions and terminology

Knowledge and skills

Essential criteria
  • Demonstrate excellent communication skills (both written and verbal) with patients and staff at all levels
  • Ability to show empathy and understand the difficulties faced by people affected by cancer
  • Able to meet changing demands and priorities with a flexible approach
Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer. Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Kelly Morris
Job title
Personlised care facilitator
Email address
[email protected]
Telephone number
07974 112859
Additional information

If you would like further information regarding this inspiring opportunity, please contact Nicola Adams , Macmillan Lead Cancer Nurse on 07977 290603 Or Kelly Morris Personalised care facilitator 07974 112859 

 

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