Job vacancy: Senior Application Support Analyst, Walsall Healthcare NHS Trust, Walsall

Job summary

Main area: Digital Services
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 407-CORP-6144072

Employer: Walsall Healthcare NHS Trust
Employer type: NHS
Site: Walsall Healthcare NHS Trust - Manor Hospital
Town: Walsall
Salary: £28,407 - £34,581 n/a
Salary period: Yearly
Closing: 07/05/2024 23:59

Senior Application Support Analyst

NHS AfC: Band 5

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Detailed job description and main responsibilities

Ensure the local configuration of systems meets the business needs of the trust.
Actively support the transition from local legacy systems to new products.
Find and remedy errors and variances early in the service lifecycle
Interface with suppliers, customers, and support teams
Manage user access and roles within the applications. Ensuring the processes and procedures are in place and up to date to ensure effective progression and resolution of incidents.
Ensuring processes and procedures are in place and up to-date to enable efficient execution of application management functions.
Ensure a close relationship exists with the service desk manager enabling the speedy resolution of clinical system related incidents and problems
Develop a list of standard changes to ensure timely response of service and change requests Provide and maintain a portfolio of evidence on own area to ensure compliance with the trusts Information Governance requirements
To engage in research and development relating to NHS Clinical and business system applications
The Digital Services Configuration & Testing Analyst will be expected to be a source of “expert knowledge” across all allocated applications including appropriate cross-skilling of staff to deliver this knowledge base.
Responsible for analysing and interpreting the business requirements and business processes will be key to the success of the team. There is a need to understand how to apply Digital systems across clinical disciplines and services and play a vital role in the local configuration of the applications
The post holder will be responsible for ensuring system admin duties are carried out appropriately including regular management and ensuring the invoking of business continuity plans as appropriate.
To contribute and attend the planning meetings and user groups for services both internal and external to the organisation
Support the implementation of new systems, overseeing that efficient planning and appropriate work packages lead to successful product delivery.
To maintain and in-depth knowledge of the applications and an understanding of their potential use and end purpose including their potential impact on both patient care and Trust performance.
Support new software releases, monitoring that all tasks are undertaken in compliance with our Test, Release and Deployment Strategy.

Person specification

Qualifications

Desirable criteria

Educated to a degree standard or equivalent experience
ITIL v3 or above

Knowledge and Skills

Essential criteria

Proficient use of MS Office applications
Analytical, statistical and audit skills
Proven system admin skills
Ability to communicate with a proven ability in the presentation of written and verbal reports
Strong customer service skills
Knowledge of data protection and confidentiality

Desirable criteria

Experience of liaising with staff at all levels

Experience

Essential criteria

Relevant experience of systems management
Proven experience of co-ordinating the release of changes to systems
Experience of supplier management
Ability to manage own workload and meet tight deadlines
Experience of working in a team

Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.

Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.

Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.

Referee email addresses should be provided on your application form.

Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.

We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.

If a large number of applicants meet the essential criteria then random selection will be applied.

We are committed to operating flexible working practices wherever possible and committed to equal opportunities.