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Job summary

Main area
Division of Medicine
Grade
NHS AfC: Band 8a
Contract
Secondment: 12 months
Hours
Full time - 37.5 hours per week (On call management cover as per rota.)
Job ref
407-MLTC-8353523
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Manor Hospital
Town
Walsall
Salary
£57,528 - £64,750 per annum
Salary period
Yearly
Closing
12/11/2026 08:00

Employer heading

Walsall Healthcare NHS Trust logo

Care Group Manager – Division of Medicine

NHS AfC: Band 8a

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT  –  COMPASSION  –  TEAMWORK  –  PROFESSIONALISM

Job overview

An exciting opportunity to join the Operational Management team within the Division of Medicine  at Walsall Healthcare Trust .

The post of Care Group Manager is a crucial leadership role within the Trust. The Care Group Manager providers operational leadership to the Care Group, with the support of Director of Operations, Divisional Director, Clinical Directors,  and Matrons. The post-holder will both be accountable for services within their Care Group and play an active role in Divisional decision-making.  Candidates will need to show professional leadership, strategic knowledge and experience; they will need to foster a culture which values continuing professional development and strives for excellence in the delivery of patient care. They must actively lead by example, in line with the Trust’s values of Respect, Compassion, Professionalism and Teamwork, and must be able to demonstrate real ambition for the services, staff and people of Walsall.

Main duties of the job

The Care Group Manager for Division of Medicine will be responsible for the day-to-day operational management.  The post holder will assist the Director of Operations, Deputy Director of Operations,  Divisional Director, Clinical Director and  Divisional Director of Nursing and Matrons  in ensuring that the Care Group & Division delivers its financial, activity, patient experience and clinical & quality targets.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

 

Detailed job description and main responsibilities

Operational planning and scheduling - the post holder will :-

 Ensure  processes are in place to meet quality standards and indicators

§     Be responsible for safe and effective delivery of clinical services within the Care Group

     Ensure systems are in place to provide relevant information to improve clinical pathways.

   Be responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.

§  Undertake with the General Manager to develop and implement business & strategic plans

§  Be responsible with Clinical Director for capacity planning and negotiation/ successful delivery of the Care Group’s performance standards.

§  Ensure business cases are produced for service developments taking account of:  activity; income projections; appropriate service models

§  Support the Clinical Director in making decisions on medical cover for the Care Group

§  Be responsible for developing and leading Improvement Programmes within the Care Group and also across the Division as required 

     Be responsible for the development and implementation of service/Divisional policies.

§  Be accountable for ensuring patient flows are appropriate and in collaboration with site management that capacity is maximised safely and effectively.

    Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities 

Elective Access

 Be the lead for Elective Access within the Division

 Coordinate the Care Group and Support Managers in the delivery of their elective access services & requirement.

Ensure that each specialty undertakes regular capacity & demand analysis using accredited tools

Coordinate within the Division, the management of RTT, cancer waits, diagnostic waits, waiting list management and validation

Support the development and implementation within the Division of developments such as the electronic referral system and partial booking

Work to improve the utilisation of elective access sessions. 

Management of staff and performance management 

§  Provide direct line management to the Care Group’s personnel (other than nursing and medical staff and all the duties that pertain to such as outlined in the job description.

§  

Performance management

  Be accountable with the CD  and Care Group Matron, for the Care Group’s performance against plan  and all the duties that pertain to such as outlined in the job description.

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further information around leadership and financial management can be found on the Job Description.

 

 

Person specification

Qualifications

Essential criteria
  • Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management, including senior level experience or equivalent management experience
  • Post graduate training in Business or NHS Management in progress or completed
  • Evidence of continuous professional development

Experience

Essential criteria
  • Significant experience in senior clinical/managerial position (majority at band 7)
  • Experience of leading and managing a team including managing conflict.
  • Experience of research/audit and bench marking utilising the results to improve the quality of care
  • Management of clinical incidents and complaints
  • Experience in identifying education and training needs of staff supporting them in their professional development
  • Experience in the management of a wide range of HR issues and financial resources
  • Demonstrates a firm understanding of the patient experience agenda, including evidence of utilizing a variety of data to positively improve their experience.
  • Experience in the management of elective access waiting list and processes

Skills

Essential criteria
  • Evidence of operational management expertise within hospital-based specialties.
  • Significant experience of successful change management and service redesign
  • Experience in managing budgets for specialties.
  • Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
  • Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience.
  • Clear and demonstrable understanding of the performance management agenda for the speciality.
  • Full understanding of the speciality monitoring frameworks and the organisation’s reporting obligations and their contribution to ensuring the organisation meets them
  • Evidence of experience of clinical governance, risk management and service improvement.
  • Experience of contributing to and assessing/implementing cost improvement programmes.
  • Evidence of initiating purposeful action and persistence in achieving speciality objectives
  • Ability to negotiate effectively and problem solve to effect change
  • Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Rabeena Narwain
Job title
General Manager (Specialties)
Email address
[email protected]
Telephone number
01922 721172
Additional information

ext 2498 

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