Job summary
- Main area
- Division of Surgery
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 407-SURGERY-7957587-A
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor Hospital
- Town
- Walsall
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 26/07/2026 08:00
- Interview date
- 20/08/2026
Employer heading
Failsafe Officer
NHS AfC: Band 4
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
The Failsafe Officer is responsible for ensuring that all patients that have been seen in clinics are reviewed and actioned within the specialty specific timeframes (determined by the clinic outcome). This will involve using available reporting and tools to ensure patients clinical reviews are appropriately allocated and patients are not missed.
Act as validation resource for Division, ensuring follow up waiting lists are cleansed for data quality errors. Offering guidance on training issues impacting on the validity of waiting lists.
Main duties of the job
• The post holder will use various data sources, including clinical information, to clarify and validate pathways and update data/text in the Trust electronic patient record as appropriate
• Analyse and make informed decisions regarding patient pathways and activities from viewing electronic clinical notes and health records
• Ensure excellent knowledge of various pathways for all services within the Division. Producing standard operating processes as required
• Use reporting tools, to ensure patients are safely processed through pathways until discharge/PIFU
• Maintain ‘risks’ on Trust Datix system related to follow up waiting lists as required
• Provide timelines for operational managers in case of incidents and complaints.
• Produce monthly failsafe reports and presentations for Divisional Performance Review (presenting reports as required)
• Ensure through regular meetings with access team of potential KPI breaches and support with implementing processes that prevent delays.
• Liaise with clinicians regarding follow up waiting list concerns as required
• Identify patient level reports for patients that are delayed or have missed their planned review date
*Further details will be in the job description attached.*
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
• The post holder will use various data sources, including clinical information, to clarify and validate pathways and update data/text in the Trust electronic patient record as appropriate
• Analyse and make informed decisions regarding patient pathways and activities from viewing electronic clinical notes and health records
• Ensure excellent knowledge of various pathways for all services within the Division. Producing standard operating processes as required
• Use reporting tools, to ensure patients are safely processed through pathways until discharge/PIFU
• Maintain ‘risks’ on Trust Datix system related to follow up waiting lists as required
• Provide timelines for operational managers in case of incidents and complaints.
• Produce monthly failsafe reports and presentations for Divisional Performance Review (presenting reports as required)
• Ensure through regular meetings with access team of potential KPI breaches and support with implementing processes that prevent delays.
• Liaise with clinicians regarding follow up waiting list concerns as required
• Identify patient level reports for patients that are delayed or have missed their planned review date
• Escalate clinic outcome concerns to Care Groups, supporting with completion of outstanding clinic outcomes
• Support teams with operational admin support as and when required.
• Work independently using initiative. Plan, organise and prioritise own workload and for wider validation resource
• Ad hoc project support as and when needed
• Be responsible for induction and training of new staff members as required
• Use independent judgement to problem solve.
• Coordinate the work of additional validation support as required
• Carry out PDRs as required
• Delegated budgetary responsibility for small payments (e.g. ordering of office supplies)
• Support with the production of standard operating processes (SOPs) for own area, with requirement to ensure implementation of Trust policies
Person specification
Qualifications
Essential criteria
- Vocational level 3 or equivalent
- Good standard level of education (2GSCE’s or equivalent 1 of which must be English Language)
Experience
Essential criteria
- Data validation experience. Knowledge/experience of analysing information/data to resolve problems and identify solutions.
- Experience in day-to-day management of individuals within team. Allocation of work/training for team members with less experience in same discipline.
- Extensive experience in validation of data required, along with ability to identify approaches to minimising data quality concerns.
Desirable criteria
- Experience undertaking surveys/ or audits necessary to own work.
Skills
Essential criteria
- Standard key board skills. Ability to process data and admin information, producing reports/ SPC charts and power point presentations.
- Ability to work independently within defined departmental policies. Plan straight forward work activity, including own workload. Light touch supervision, with advice as required.
Desirable criteria
- Flexible approach to work, with a requirement to meet unexpected change in priority or deadline. Work pattern can be unpredictable.
Knowledge
Essential criteria
- Knowledge of administrative procedures and systems within an access environment.
- Knowledge/experience of analysing information/data to resolve problems and identify solutions.
Desirable criteria
- Ability to communication/exchange information effectively to wider team on validation outcomes. This can be both complex and sensitive. Often barriers to understanding.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jayne Cox
- Job title
- General Manager Division of Surgery
- Email address
- [email protected]
- Telephone number
- 01922721172
- Additional information
Extension: 6353
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