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Job summary

Main area
Division of Surgery
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday 08:30 - 17:00pm)
Job ref
407-Surgery-8334938-A
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Healthcare
Town
Walsall
Salary
£25,272 per annum
Salary period
Yearly
Closing
02/11/2026 23:59
Interview date
12/11/2026

Employer heading

Walsall Healthcare NHS Trust logo

Access Administrator

NHS AfC: Band 2

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT  –  COMPASSION  –  TEAMWORK  –  PROFESSIONALISM

Job overview

An exciting opportunity has arisen for x1 Access Administrator to support with the day to day running of a thriving Outpatient and Inpatient Access Team.  The expectation of role is to work across multiple teams within an Outpatients setting and to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required

Your should have out-standing and proven customer services skills or worked in a busy customer care focused environment. You will need to be able to work in a calm, logical and methodical way but also be able to multi-task due to on-going service demands.  You must possess effective communication skills, able to work well under pressure and be a key team player

The working hours for this post are -

Monday - Friday  9.00 am to Friday 5pm

 

 

Main duties of the job

To work in across the Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required.

Use multiple systems to carry out work including Microsoft Office products 

Using initiative to ensure that patients are booked in line with local and national access targets

Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Access Team Leader, Access Manager and/or Outpatient Care Group Support Manager 

To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public

Receive and handling of internal telephone calls accordingly, actioning appropriately, liaising with other departments and other healthcare professionals across the organisation to support the patient experience

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

 

Detailed job description and main responsibilities

Key Areas of Responsibility will include:

Work to facilitate the booking, support and organisation of patient access, either via ensuring that inpatient theatre lists are produced in a timely manner with appropriate comment added to Care Flow and Blue spier theatre systems, or, ensuring that outpatient clinics are booked locked / withdrawn in a timely manner with appropriate comment added to the PAS system

Reschedule or cancel patient’s appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date.  

Using Envoy Text Messaging service to contact patients for hospital cancellations

Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role

Print and process patient referrals into the CareFlow system  in readiness  for scan clinical triage.   

Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment

Person specification

Qualifications

Essential criteria
  • Good standard level of education (2 GSCE’s or equivalent)
  • NVQ level 2 in Customer Service (or equivalent)

Experience

Essential criteria
  • Experience with dealing with patients or working in a customer focused environment.
  • Experience of using IT systems/data input.

Skills

Essential criteria
  • Good keyboard, IT and administrative skills.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Jayne Harris
Job title
Elective Access manager
Email address
[email protected]
Telephone number
019227218287
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