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Job summary

Main area
Division of Surgery
Grade
NHS AfC: Band 2
Contract
Fixed term: 12 months (Cover Maternity Leave)
Hours
Full time - 37.5 hours per week (Monday-Friday)
Job ref
407-SURGERY-8362397-A
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Manor Hospital
Town
Walsall
Salary
£25,272 per annum
Salary period
Yearly
Closing
16/11/2026 08:00
Interview date
02/12/2026

Employer heading

Walsall Healthcare NHS Trust logo

Access Assistant Access Inpatients

NHS AfC: Band 2

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT  –  COMPASSION  –  TEAMWORK  –  PROFESSIONALISM

Job overview

  • To work in an Inpatient Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions.
  • Using initiative to ensure that patients are booked in line with local and national access targets.
  • Plan, organise and prioritise own workload, while accepting direction and delegation from Consultant Level, Inpatient Access Supervisor/ Deputy Divisional Director of Operations–Corporate Services
  • working pattern Wednesday, Thursday, Friday - 9.00 am - 5pm

PLEASE NOTE THAT THIS POST IS SUBJECT TO CLOSING EARLY IF A LARGE NUMBER OF APPLICATIONS IS RECEIVED. 

Main duties of the job

An exciting opportunity has arisen for  an enthusiastic and motivated individual to join our friendly Inpatient Access team.

The Inpatient Access Administrators  provide a focal point for inpatients  and are responsible for booking a variety of theatre sessions across the trust.

You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.  You must have a flexible approach and possess effective communication skills.  

You must be a confident, diplomatic, team player who will thrive in a busy environment.

Knowledge of the Patient Administration System is vital in this frontline role to provide support in the smooth running of this office. 

For further information please contact  Jayne Harris  01922 721172 ext 6835

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

 

Detailed job description and main responsibilities

  • To work in an Inpatient Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions.
  • Using initiative to ensure that patients are booked in line with local and national access targets.
  • Plan, organise and prioritise own workload, while accepting direction and delegation from Consultant Level, Inpatient Access Supervisor/ Deputy Divisional Director of Operations–Corporate Services

For further details / informal visits contact:

Name

Jayne Harris

Job title

Elective Access Manager

Email address

[email protected]

Telephone number

01922 721172

Additional contact information

For further information or an informal visit please contact  Jayne Harris

Person specification

Experience with patient management Systems

Essential criteria
  • Experience with patient management systems
  • Experience using CareFlow, FUSION, My pre-op
  • Experience using Microsoft Office products
  • Experience of using reports

Good standard level of Education (2 GCSE's or equivalent

Essential criteria
  • Good standard level of education (2 GCSE's or equivalent)
  • NVQ 2 or 3 in customer services

Background

Essential criteria
  • Previous experience in booking TCIs
  • Previous experience in speciality working

Good Keyboard, IT and administration skills

Essential criteria
  • Good Communication Skills
  • Previous Adminstration Experience in a NHS setting
  • Previous Customer Service Experience
Desirable criteria
  • customer care skills

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Jayne Harris
Job title
Elective Access Manager
Email address
[email protected]
Telephone number
01922 656835
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