Job summary
- Main area
- Emergency Care
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-MLTC-8224925-A
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor Hospital
- Town
- Walsall
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 11/11/2026 08:00
- Interview date
- 27/11/2026
Employer heading
Senior Medical Secretary - Emergency Care
NHS AfC: Band 4
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
To provide comprehensive secretarial and administration support, handling first line enquiries from patients, relatives and staff and tracking investigations from the Emergency Department for an assigned group of
clinicians.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
Main duties of the job
To provide comprehensive administrative and secretarial support to the clinical team. This includes typing of
letters, sending emails, monitoring and tracking investigations requested by the Emergency Department
Consultants, to ensure patient safety netting and follow-up arrangements are in place. Taking & typing of
minutes at meetings, discharge summaries and medico-legal reports
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
1. To provide comprehensive administrative and secretarial support to the clinical team. This includes typing
of letters, sending emails, monitoring and tracking investigations requested by the Emergency Department
Consultants, to ensure patient safety netting and follow-up arrangements are in place. Taking & typing of
minutes at meetings, discharge summaries and medico-legal reports.
2. Dealing with referrals and e-referrals queries, to ensure patients are promptly reviewed and appropriate
follow up arrangements are in place, in line with patient pathways.
3. Obtaining medical notes to assist the clinical team with the management of queries, appointments, and
audits.
4. Dealing with emails and correspondence from multi-disciplinary teams including GP practices and external
agencies pathways. This may also include complaints and medical legal documents.
5. To answer the telephone promptly and politely, telephoning patients where appropriate using tact,
discretion and empathy in all situations.
6. Liaising with patients and relatives, providing routine information e.g. about referrals, appointments or clinic
information, which may require tact and persuasive skills or where there are barriers to understanding.
7. Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysing
information to resolve issues for e.g. e-referrals, appointments/ follow-up arrangements, arranging
meetings, and managing diary commitments for clinical team.
8. Provide day to day supervision/management, mentoring and support, as well as on the job training to new
or junior staff as required.
9. Maintaining accurate processing and storage of clinical records via both electronic systems and paperbased records to include appointing/unappointing as appropriate, data entry, transcribing letters and
minutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and to
patients.
10. Managing own workload, ensuring compliance with standards relevant to the role and department,
ensuring that a quality service is provided according to agreed policies and Standard Operating
Procedures, referring to Manager where appropriate.
11. Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This may
include cash handling and the authorisation of requisitions within agreed limits.
12. Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise,
and proposing practice changes within own area/department.
Person specification
Qualifications
Essential criteria
- English and Maths GCSEs
- Administrative Qualification
Desirable criteria
- AMSPAR
Experience
Essential criteria
- Experience in a secretarial role
Desirable criteria
- Experience in a medical/healthcare setting
Skills
Essential criteria
- Excellent communication skills
- Ability to multitask
- Complex problem solving ability
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nicky Chaudhry
- Job title
- Care Group Support Officer
- Email address
- [email protected]
- Telephone number
- 01922656365
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