Detailed job description and main responsibilities

Main Duties and Responsibilities 

1.    To supervise, motivate and be responsible for all housekeeping staff under your supervision.

2.    To supervise services and carry out auditing in accordance with the National Cleaning Standards 2025.

3.    To liaise with managers and heads of departments

4.    To ensure that quality control procedures are complied with and that control documentation is completed in any designated area of the Housekeeping Department.

5.    To be totally flexible within the Housekeeping Department throughout the site.  To act on own initiative at all times, when senior management are unavailable to support, making decisions and actioning to enable the continuation of services

6.    To manage work schedules to accurately reflect the workload and make temporary adjustments to ensure service requirements are met within any designated area of the Housekeeping Department.

7.    The Supervisor is responsible for checking equipment issues, delivery and stock control of all cleaning materials on a daily basis.

8.    To ensure that all defects are reported in regard to equipment and the environment.

9.    To comply with Statutory and Health Authority Policies on Health & Safety and Hygiene Regulations and Governance.

10.  To carry out first line counselling of staff.

11. To ensure that industrial relations and human relations within the Housekeeping Departments and the good relationships between Housekeeping Supervisors, Staff and Trades Unions are maintained and improved.

12.  To liaise closely with Senior Support Supervisor and report on the situation of service provision.

13.  To have the ability to practically solve problems on the shop floor to ensure services are not compromised.

14.  To have persuasive and influencing skills in getting the best out of staff and the resources available.

15.  To participate in the recruitment and selection of new employees.

16.  To have the ability to plan tasks and staff in an emergency or short notice, e.g.  floods, commissioning of new buildings, closing of wards and bays.

17.  To be able to communicate verbally with all professionals across the Trust.

18.  To be able to work to personal deadlines and manage a team that have deadlines to meet.

19.  To carry a bleep and authorise, plan and organise any work that is required.

20.  To ensure that appropriate staffing levels are maintained at all times to ensure quality and delivery of service.

21.  To ensure that staff understand their responsibility regarding the general security of buildings.

22.  To carry out on the job training with staff following their induction training programme, including safe use of equipment along with mandatory and statutory training.

23.  To undertake any duties that are commensurate with the post and grade that have been discussed with the post holder.

24.  To attend mandatory training and any other training courses deemed necessary for the post holder to carry out their duties.

25.  To participate in annual staff appraisals.

26.  To wear the uniform as issued and maintain an appearance at a standard commensurate with the duties and role of the post.

27.  To wear an ID badge as issued in the interests of security in accordance with Trust policy.