Job summary
- Main area
- General Surgery
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-SURGERY-7866135
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Healthcare NHS Trust
- Town
- Walsall
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 13/04/2026 08:00
- Interview date
- 29/04/2026
Employer heading
Access Team Leader
NHS AfC: Band 4
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
Access Team Leader (Inpatients)
- AfC Band 4
- Full time position available
An exciting opportunity has arisen to appoint an Access Team Leader. We are looking for an enthusiastic and competent individual to provide managerial and administrative support to the inpatient access team.
The successful applicant will be responsible for the line management of the access team whilst occasionally providing wider support to other teams in the division. You must be a flexible team player with good communication skills and previous experience of a busy office environment in a healthcare setting.
In addition, skills, knowledge and experience required for this post:
- Demonstrate excellent leadership, management and Supervisory skills.
- Excellent organisational skills - ability to organise and co-ordinate effectively and be able to work under pressure.
- Excellent verbal and written communication skills. Ability to communicate effectively with patients, relatives and GP's and staff,
- You will be required to have excellent IT skills including proficient knowledge of Microsoft Excel and Word.
Main duties of the job
The post holder will be responsible for the delivery of variety of booking schedules for a centralised service, working collaboratively with all divisions to ensure all national targets and departmental KPI’s are delivered.
Contribute to the continual review and evaluation of all administrative systems and procedures and associated policies in order that improvements and developments can be made.
The post holder will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. Supporting the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, monitoring, training and evaluation.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
Key Responsibilities
To operationally lead Department’s departmental/division’s systems: recruitment and selection, staffing Admin team.
· Responsibility for daily management of staff ensuring effective administrative running of the service in terms of both systems and equipment: implementation and maintenance of office/related issues.
· Using initiative to ensure patients are booked in line with local and national access targets.
· To work in the Access Team environment supporting the Elective Access Manager to provide a professional efficient and effective centralised booking service for a variety of Inpatient / Outpatient/ schedules, ensuring KPI’s are maintained.
· To undertake IPDR and 1-2-1 sessions within the access team.
· Responsible for the implementation and monitoring of annual leave and absence management processes, statutory and mandatory training attendance and other HR polices for the administrative team within the business unit.
· Monitor staff sickness levels in accordance with the Health and Wellbeing policy and carry out formal consultations through the stages as outlined in the policy. ensuring that ESR is fully updated and maintained.
· Plan, organise and prioritise own workload and for the wider team while accepting direction and delegation from Elective Access Manager and/or Deputy divisional director of Operations.
· Offer divisional support in transformation workstreams
· Be responsible for induction and training of new staff members on local processes for the Access Team.
· Use independent judgement to problem solve.
Person specification
Qualifications
Essential criteria
- Good Standard level of education (2 GSCE’s or equivalent. 1 of which must be English Language)
Desirable criteria
- NVQ level 2 in Customer Services or first line management diploma (or equivalent experience)
Experience
Essential criteria
- Experience of working at operational management level
- Experience of participating in recruitment and selection processes and performance management
- Experience of working autonomously
- Experience of organising tasks and projects in the Access environment
- Experience of complaints procedure written and verbal
IT skills
Essential criteria
- Effective IT skills including the ability to operate Microsoft Word, Power Point, Excel, Email.
- Analysis and production of reports
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jayne Harris
- Job title
- Elective Access manager (Booking and Choice)
- Email address
- [email protected]
- Telephone number
- 01922 721172
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