Job summary
- Main area
- General Surgery
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (08:30 - 17:00)
- Job ref
- 407-SURGERY-8227388
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Healthcare NHS Trust
- Town
- Walsall
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 11/09/2026 08:00
- Interview date
- 25/09/2026
Employer heading
Access Team Leader
NHS AfC: Band 4
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
Access Team Leader (Inpatients)
- AfC Band 4
- Full time position available
An exciting opportunity has arisen to appoint an Inpatient Access Team Leader. We are looking for an enthusiastic and competent individual to provide managerial and administrative support to the Inpatient access team.
The Inpatient Access Team manages elective inpatient and day-case pathways by coordinating waiting lists, booking TCI patients, arranging admissions, and ensuring patients receive treatment within national waiting time standards while maximising theatre utilisation
The successful applicant will be responsible for the line management of the Inpatient Access Team whilst occasionally providing wider support to other teams in the division. You must be a flexible team player with good communication skills and previous experience of a busy office environment in a healthcare setting.
In addition, skills, knowledge and experience required for this post:
- Demonstrate excellent leadership, management and supervisory skills.
- Excellent organisational skills - ability to organise and co-ordinate effectively and be able to work under pressure.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with patients, relatives and GP's and staff,
- You will be required to have excellent IT skills including proficient knowledge of Microsoft Excel and Word.
Main duties of the job
Contribute to the continual review and evaluation of all administrative systems and procedures and associated policies in order that improvements and developments can be made.
The post holder will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. Supporting the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, monitoring, training and evaluation.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
- Good Standard level of education (2 GSCE’s or equivalent. 1 of which must be English Language)
Desirable criteria
- NVQ level 2 in Customer Services or first line management diploma (or equivalent experience)
Experience
Essential criteria
- Experience of working at operational management level
- Experience of participating in recruitment and selection processes and performance management
- Experience of working autonomously
- Experience of organising tasks and projects in the Access environment
- Experience of complaints procedure written and verbal
IT skills
Essential criteria
- Effective IT skills including the ability to operate Microsoft Word, Power Point, Excel, Email.
- Analysis and production of reports
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jayne Harris
- Job title
- Elective Access manager (Booking and Choice)
- Email address
- [email protected]
- Telephone number
- 01922 721172
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