Job summary
- Main area
- Gynaecology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 30 hours per week
- Hours
- Part time - 30 hours per week (hours split Mon-Fri - times TBC with successful candidate)
- Job ref
- 407-WCCSS-8059391
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Healthcare NHS Trut
- Town
- Walsall
- Salary
- £25,272 Pro rata
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
Medical Support Secretary
NHS AfC: Band 2
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
The Medical Support Secretary provides efficient and effective administrative support to the Gynaecology Service, helping to ensure the smooth running of the clinical team. Working closely with Medical Secretaries and clinicians, the post holder will undertake a range of secretarial and administrative duties that contribute to the delivery of a high-quality patient service.
The role includes producing clinical correspondence, arranging appointments, maintaining accurate patient records, supporting meetings, managing telephone enquiries and using a range of Trust IT systems to process information efficiently and confidentially. The post holder will also provide cross-cover for colleagues and support the day-to-day organisation of the department.
Strong organisational, communication and IT skills are essential, together with the ability to manage a varied workload, work collaboratively and maintain high standards of accuracy. By providing reliable administrative support, the Medical Support Secretary will play an important role in enabling clinicians to deliver safe, effective and patient-centred care while ensuring patients receive a professional and responsive service throughout their care journey.
Main duties of the job
We are looking for a highly motivated individual to provide comprehensive administrative and clerical support to the Gynaecology Department as directed by the Team Leader and/or Care Group Support Manager. The successful candidate must be able to work using their own initiative, and also as part of a busy team. Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff. A working knowledge of the Trust internal systems would be required for this post.
You will be expected to cross cover in our Easibook Admin (theatre booking) and Colposcopy Admin teams
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
Key Responsibilities
1. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
2. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.
3. To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.
4. Maintain, collate and compile data/information from appropriate IT packages i.e. Careflow, Fusion etc. in a prompt and efficient manner.
5. Provide secretarial support relating to office procedures including photocopying, taking phone calls, filing, faxing, ordering and tracking medical records, Answering and directing emails, Booking follow up appointments ,dealing with incoming and outgoing post as required.
6. Arranging meetings for departmental team members as directed by Medical Secretaries.
7. Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.
8. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
9. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.
10. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
Please refer to JD for more description
Person specification
Qualifications
Essential criteria
- GCSE (Grade C or above) or equivalent qualification
- Demonstrable audio typing skills or relevant qualification.
- NVQ Level 3 or equivalent experience
Knowledge and Experience
Essential criteria
- Previous experience in office environment
- Competent in the use of Microsoft Office applications including Outlook, Word and Excel.
- Ability to work on own initiative, independently and as part of a team.
Desirable criteria
- Previous experience of working in a Healthcare environment
Key Competencies
Essential criteria
- Ability to provide administrative and secretarial support to medical secretaries and the wider clinical team.
- Good communication externally and internally with colleagues at all levels
skills and Aptitudes
Essential criteria
- Good verbal and written communication skills
Desirable criteria
- An understanding of medical terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emily Bissell
- Job title
- Deputy Care Group Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
For any further details please contact Emily Bissell on 01922 721172 ext.3061
If you have problems applying, contact
- Address
-
Walsall Healthcare NHS Trust
Pleck Road
Walsall
WS2 9PS
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