Job summary
- Main area
- Imaging
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 37.5 hours
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-WCCSS-8350292-A
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor Hospital
- Town
- Walsall
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 16/11/2026 12:00
- Interview date
- 02/12/2026
Employer heading
Clerical Officer - Imaging
NHS AfC: Band 2
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
PREVIOUS APPLICANTS NEED NOT APPLY
The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.
The post is for 37.5 hours/week which include evening and weekend work on a rota basis.
Main duties of the job
WALSALL HEALTHCARE NHS TRUST
MANOR HOSPITAL - IMAGING SERVICES
Full time posts - Permanent Contract - 37.5 hrs per week
Pay Scale: AfC Payband 2
The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.
Applicants must possess:
A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
Business and Administration Level 2 is desirable
Demonstrate excellent prioritisation and time management skills and adaptability.
Have excellent communication skills
Good organisation skills
Flexible working approach
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
Principal Duties
Ø The post holder must be competent in administration support.
Ø Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.
Ø Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.
Ø Requesting necessary items, information or services from other departments
Ø Responding promptly and appropriately to all external and internal telephone queries.
Ø Providing clerical support as assigned.
Ø Communicating appointments or examination information to patients or carers.
Ø Exercising judgment to record and report all relevant information as appropriate.
Ø Maintaining confidentiality and adhering to all organisational policies relating to the job.
Ø Responsible for processing imaging referrals as assigned.
Ø Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.
Ø Processing detail relating to patients and staff promptly and in organised and accurate manner.
Ø Receiving and handling of telephone calls according to established policies of professional telephone etiquette.
Ø Receiving, welcoming and directing visitors as they arrive in the department.
Person specification
QUALIFICATIONS
Essential criteria
- Good standard level of education (GCSE or equivalent) in four subjects, one to be English
Desirable criteria
- NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience
EXPERIENCE
Essential criteria
- Have previous experience of working within an office environment
- Good communication skills
Desirable criteria
- Good organisational skills
KNOWLEDGE
Essential criteria
- Good IT knowledge
Desirable criteria
- Experience of working in a busy Radiology department
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Carrie Birkett
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
For further information please contact Carrie Birkett on 01922 721172 ext. 6076
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