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Job summary

Main area
Maternity Services
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Can be across 7 day working all shift patterns.)
Job ref
407-WCCSS-8258495-A
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Healthcare NHS Trust
Town
Walsall
Salary
£25,272 per annum
Salary period
Yearly
Closing
13/10/2026 08:00

Employer heading

Walsall Healthcare NHS Trust logo

Ward Clerk Maternity Services

NHS AfC: Band 2

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT  –  COMPASSION  –  TEAMWORK  –  PROFESSIONALISM

Job overview

We are currently looking for an enthusiastic hard working individual to join our ward clerk team here within the maternity services. Main roles will include working alongside the clinical team within maternity and performing administrative tasks for maternity services.  **This is a rotational role so you could be based in any area of maternity services including delivery suite, wards, antenatal clinic and community midwifery.  However your main base will be Antenatal Clinic and Fetal Assessment Unit. 

For further information or to arrange an informal visit please contact 

Donna Perkins - Antenatal Clinic Manager

[email protected]

07966169392

 

Main duties of the job

To provide an efficient, effective and comprehensive administrative support for the ward/department/area
Duties will include administrative tasks such as record keeping, data entry, filing and scanning.
The post holder will be expected to provide flexible cover within the whole of Maternity Services covering a range of different shift patterns (if applicable).
You will be covering all areas of Maternity and providing general administration support to the Care Group.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients
Communicating information verbally and in writing, providing routine information for patients and staff on, for example discharge, admission, transfers May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties
Analytical & Judgemental
Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary

Planning and Organisation

Organises own workload
Organises patient transportation, discharges, appointments and patient admissions
(ADTs)

Person specification

Experience

Essential criteria
  • Experience of reception / ward clerk / clerical tasks.
Desirable criteria
  • Experience in a hospital setting
  • Working within a team

Qualifications

Essential criteria
  • NVQ 2 in Administration or Business Management, or equivalent based on role
Desirable criteria
  • healthcare related admin qualifications / experience

Skills

Essential criteria
  • Excellent IT skills
  • Excellent communication skills
  • Flexible and adaptable to roles
Desirable criteria
  • Dealing with the public
  • Experience multi tasking
  • public / front facing clerical or admin duties

Knowledge

Essential criteria
  • Patient management systems
  • Must be able to demonstrate an understanding of confidentiality in the workplace.
  • Must have basic Knowledge of Child protection issues

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Donna Perkins
Job title
Antenatal Clinic Manager
Email address
[email protected]
Telephone number
07966169392

If you have problems applying, contact

Address
Walsall Healthcare NHS Trust
Pleck Road
Walsall
WS2 9PS
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