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Job summary

Main area
Nursing
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
407-CORP-8398120
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Healthcare NHS Trust
Town
Walsall
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
11/11/2026 16:00

Employer heading

Walsall Healthcare NHS Trust logo

Clinical support Worker - Open Day

NHS AfC: Band 2

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT  –  COMPASSION  –  TEAMWORK  –  PROFESSIONALISM

Job overview

This role will support registered nursing staff in the delivery of nursing care to patients and. Contribute to the maintenance of the care environment, quality initiatives to enhance patient. Care.

The Clinical Support Worker Open Day post is based within TBC and reports to Ward / Department Manager.

Be an integral member of the ward/department team working under the direct supervision of a. Registered practitioner

Ensure that their practice adheres to policies, procedures, and competencies

Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.

Main duties of the job

The Care Support Worker will

Be an integral member of the ward/department team working under the direct supervision of a. Registered practitioner

Be responsible for providing care to patients as delegated by the registered practitioner

Contribute to the maintenance of care environment and quality initiatives to enhance patient care

Ensure that their practice adheres to policies, procedures, and competencies

Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.

Working for our organisation

As the only provider of NHS acute care in Walsall, we offer a unique opportunity to be part of a Trust making a genuine difference to local health outcomes. The Trust is a busy district general hospital offering compete range of acute services, alongside extensive community services.

 

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

 

Our strategy is aligned to delivering exceptional care together while supporting a workforce that reflects the communities we serve. We offer clear career development pathways, access to training and education, and opportunities to contribute to service innovation and improvement.

Detailed job description and main responsibilities

Personal Care Duties

·         Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always

demonstrating care and compassion.

·         Provide support to the registered practitioner, and where appropriate, other members of the ward /

department clinical team as required.

·         Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating

condition.

·         Undertake transfer/escort of patients from one area to another within scope of practice and after

appropriate delegation from the registered practitioner.

·         Assist in the Last Offices for deceased patients ensuring that all religious and cultural wishes are

adhered with.

·         Assist in the maintenance of the patient’s individual hygiene requirements, including supporting/

undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail

care etc.

Ensure any concerns or changes in the patients' condition are reported to the registered

practitioner.

·         Assist in the prevention of pressure ulcers, complete required documentation and report any

concerns or changes in skin integrity to the registered practitioner.

·         Ensure safe and effective use of equipment and other aids deployed to assist patient movement and

mobility e.g. walking aids, hoists etc.

Nutrition and Hydration

·         Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance

with feeding / drinking where appropriate.

·         Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners

of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient.

Communication

·         Communicate effectively and maintain good relationships with patients, relatives, and other

healthcare practitioners.

·         Ensure that consent is obtained prior to delivering all aspects of patient care.

·         Undertake duties as directed by the registered practitioner in relation to all verbal and written

communications, ensuring messages and communications are passed to other team members, as

required.

·         Listen to and value the views of patients and their relatives and / or on their experience and discuss

this with registered practitioners to improve care and patient experience.

·         Actively support and assist in alleviating distress and anxiety for patients and carers in line with their

personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner

when required.

Infection Prevention and Control

·         In accordance with training, ensure safe and effective infection prevention and control (including

waste management), handwashing and wearing of Personal Protective Equipment are always adhered

Person specification

Qualifications

Essential criteria
  • QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
  • Maths and English qualification
  • Care Certificate or ability to complete within 12 weeks of commencing employment

Experience / Skills

Essential criteria
  • Experience in a healthcare environment
  • Prepared to undergo further training.
Desirable criteria
  • Experience in a healthcare environment

Communication Skills

Essential criteria
  • Evidence of effective communication skills including • Verbal • Written (legible handwriting) • Non-verbal • Compassion and respect.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Gaynor Farmer
Job title
Matron

If you have problems applying, contact

Address
Walsall Healthcare NHS Trust
Manor Hospital
Moat Road
Walsall
West Midlands
WS2 9PS
Telephone
07890305746
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