Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Receptionist
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
407-SURGERY-8045090-A
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Healthcare
Town
Walsall
Salary
£25,272 per annum
Salary period
Yearly
Closing
06/07/2026 23:59
Interview date
22/07/2026

Employer heading

Walsall Healthcare NHS Trust logo

Outpatient Receptionist

NHS AfC: Band 2

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT    COMPASSION    TEAMWORK    PROFESSIONALISM

Job overview

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment?  Are you interested in working across variety of Outpatient settings? We are looking for two enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.  

You should be educated to NVQ Level 2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!  

The post holders will have responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

 

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

  • Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
  • Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics 
  • To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
  • To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
  • Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
  • Maintain patient confidentiality at all times.
  • Carry out any other duties, within the grade, as requested by the Reception Team Leader
  • Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
  • To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

 

 

Detailed job description and main responsibilities

Please refer to the attached Job Description and Personal Spec for more info

QUALIFICATIONS

Good standard level of education (2 GSCE’s or equivalent).
NVQ level 2 in Customer Service (or equivalent).

EXPERIENCE

Dealing with patients/general public face to face or working in a customer focused environment.

Using Patient Administration System (desirable) to input and update personal data

Working as part of a team in a busy environment

SKILLS
Numeracy skills and attention to detail

Excellent keyboard, IT and administrative skills.
Good customer care and verbal communication skills
Equivalent level of knowledge gained through experience

Person specification

Qualifications

Essential criteria
  • Good standard level of education (2 GSCE’s or equivalent).
  • NVQ 2 or higher in Customer Services/Administration
Desirable criteria
  • MS Word Qualification

IT Skills

Essential criteria
  • Experience using NHS systems
  • CLAIT/CLAIT PLUS

Skills & Experience

Essential criteria
  • Relevant customer service role experience
  • Excellent communication skills
  • NHS experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Melissa Hall
Job title
Outpatients Receptionist Team Leader
Email address
[email protected]
Telephone number
01922721172
Apply online nowAlert me to similar vacancies