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Job summary

Main area
Ward Clerk
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (7 days per week - shift work ( 12 hour Shifts))
Job ref
407-WCCSS-7547205
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Ward 21 & PAU
Town
Walsall
Salary
£23,615 per anum
Salary period
Yearly
Closing
10/12/2025 23:59
Interview date
22/12/2025
Walsall Healthcare NHS Trust logo

Ward Clerk

NHS AfC: Band 2

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. 

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
 
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant.  The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community.  As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

 

 RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

 

 

Job overview

An exciting opportunity has arisen to join a friendly and supportive team within the Paediatrics Department at Walsall Healthcare NHS Trust. We are looking for a dynamic and enthusiastic individual to provide efficient, effective, and comprehensive administrative support to Ward 21 and the Paediatric Assessment Unit (PAU).

This is a key role within a busy department, ideal for someone who thrives in a fast-paced environment and is passionate about supporting high-quality patient care through excellent administrative service.

Main duties of the job

  • Provide day-to-day administrative support to Ward 21 and PAU
  • Maintain accurate patient records and documentation
  • Liaise with staff, patients, and families in a professional and compassionate manner
  • Support coordination of appointments, admissions, and discharges
  • Handle general office duties including data entry, filing, and telephone queries

 

Working for our organisation

NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also now complete on our multi-million pound new Urgent and Emergency Care Centre which houses a new Emergency Department (including Children’s Emergency Department), co-located Pediatric Assessment Unit. 

Detailed job description and main responsibilities

Please see attached Job Description and Personal Specification. 

 

We support flexible working for all employees and prospective applicants. 

Where candidates meet the essential criteria, preference must be given to settled workers over non-resident applicants.

Person specification

Experience

Essential criteria
  • Demonstrable experience of administrative & clerical systems and processes.
  • Experience in Microsoft including Outlook, Word and Excel
Desirable criteria
  • Previous ward clerk/reception experience.
  • Previous experience of working in a hospital environment
  • Previous experience of working with the public sector.

Essential Form

Essential criteria
  • Ability to deal with difficult/anxious people using tact and diplomacy.
  • Excellent organisational skills
  • Ability to manage own workload
Desirable criteria
  • Able to work on their own using their initiative as well as having the ability to work well in a team.

Communication

Essential criteria
  • Good communication skills
Desirable criteria
  • Be aware of the environment when communicating and having the ability to adapt if necessary
Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer. Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Price
Job title
Care Group Support Manager
Email address
[email protected]
Telephone number
01922721172
Additional information

Ex 8302

Alternatively please contact:

Emily Mason Ex 7732

If you have problems applying, contact

Address
Walsall Healthcare NHS Trust
Pleck Road
Walsall
WS2 9PS

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