Job summary
- Main area
- Head and Neck
- Grade
- NHS AfC: Band 5
- Contract
- Permanent: Full time
- Hours
- Full time - 37.5 hours per week (Mon- Friday)
- Job ref
- 381-SS-6958450
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust
- Town
- West Bromwich
- Salary
- £29,970 - £36,483 per annum
- Salary period
- Yearly
- Closing
- 02/07/2025 23:59
Employer heading
Patient Administration Manager
NHS AfC: Band 5
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
To provide an efficient and effective patient administration service to support the Trust’s ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively.
The Patient Administration Manager will actively manage administrative processes associated with patient pathways in line with national policy guidance and organisational standard to ensure effective patient access and waiting list management for the clinical group.
Main duties of the job
Leading and developing a highly engaged secretarial and administrative team and undertaking the whole range of line management responsibilities, including the introduction of new working practices and technology.
Effectively tracking and monitoring patients progress through the 18 week pathway to ensure good clinical outcomes and a positive patient experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay.
Managing a small team of staff, Managing annual leave, sickness and performance management within the team.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Detailed job description and main responsibilities
For further details about this role please see attached the full Job Description and Person Specification
Person specification
Qualifications
Essential criteria
- GCSE Maths and English
Desirable criteria
- Evidence of relevant continuing professional development
- NVQ4 in a relevant subject to the role i.e. Business Administration or Leadership and Management or willingness to work towards
- Degree/working towards
Experience
Essential criteria
- Substantial experience within the NHS.
- Team leader/management experience
Desirable criteria
- Experience of change management, aimed at improving patient pathways/experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Joanne McGirr
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 07870218702
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