Job summary
- Main area
- Support Services
- Grade
- NHS AfC: Band 3
- Contract
- Bank
- Hours
- Flexible working - 37.5 hours per week (Bank - 0 Hour Agreement)
- Job ref
- 381-BANK-SECURITY-01
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- Sandwell and West Birmingham
- Town
- West Bromwich
- Closing
- 24/09/2025 23:59
Employer heading
Bank Security Officer
NHS AfC: Band 3
Job overview
We require several Bank Security Officers to assist in the maintenance of Security to protect people and property, deter and detect crime and provide a reassuring presence to our staff, patients and visitors. Please note that you can be deployed to any premises of Sandwell & West Birmingham NHS Trust if you are required to do so.
You must be of smart appearance and be able to work as part of a very active team; you will need to cope calmly and effectively with routine and emergencies. We are looking for compassionate, professional and courteous individuals. This will be on an ad-hoc basis (as and when required) and may include covering weekends and Public Holidays as they fall, including days and nights.
Main duties of the job
This role involves a wide variety of duties, and you will need to deal with difficult situations and be sensitive when dealing with upset and anxious patients and visitors. You will need to use diplomacy skills to diffuse and de-escalate aggressive behaviour and be able to physically assist in restraining violent individuals who may be patients or visitors. Candidates must possess excellent verbal and written communication skills.
Detailed job description and main responsibilities:
You will also be operating the busy Control Room, which houses CCTV, Door Intercom Systems and access control systems as well as receiving phone calls and radio communications, both emergency and routine, from security officers, and service users, both internal and external.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans
Detailed job description and main responsibilities
1. To carry out frequent patrols of the Hospital site in the vehicle(s) provided or on foot as appropriate and respond to any security-related incident in a calm, professional and efficient manner and working closely with the Police as required.
2. To deter, prevent, detect and initially investigate incidents of theft or criminal damage, liaise with the Police as necessary and take steps which may lead to apprehension of the person responsible.
3. To review, assess and advise, if necessary, departmental heads and employees on matters relating to improving security. Initiating new security procedures where appropriate, with the approval of the Departmental Manager.
4. To lock and unlock certain areas and set and deactivate intruder alarms as required. In the event of any alarm being activated, to immediately investigate and liaise, if necessary, with the civil police as required in accordance with set procedures.
5. To liaise with the Estates Department on security maintenance matters, e.g. lighting, broken windows, locks, swipe card readers, etc, at the Hospital site.
6. To undertake appropriate action in accordance with current fire procedures. Directing and assisting the Fire Service and as required, out-of-hours key-holding services.
7. To assist in preventing acts of violence or disorderly or abusive conduct on the City Hospital site and detain/restrain offenders for handover to the police as required.
8. To respond to intruders, lift and fire alarms, taking charge of the incident until the arrival of a senior member of staff or external emergency services.
9. To assist in searching the Hospital sites for patients absent from ward areas, in accordance with Trust procedures, taking into account the vulnerability and medical condition of the patient.
10. To accompany staff carrying Trust/patient money/valuables as required.
11. To complete daily vehicle pre-use inspection sheets and take remedial action as required.
12. To provide incident statements and attend court on behalf of the Trust.
13. To collect the Trust’s post from the Post Office sorting office as required.
14. To carry out regular cash collections from departments as defined in standing financial instructions.
15. To escort finance staff when collecting cash from vending machines etc. daily or as required.
16. Allowing ‘out of hours’ access to the cash office as appropriate.
17. Producing replacement I.D. cards for Trust staff out of hours and operation of the Trust’s Access Control systems 24/7.
18.Respond to ‘Fire Bleep’ and other alarm activations in the absence of the Security Team Leader.
19. Assist with ‘on the job training’ for new Security staff as required.
20. To escort staff/visitors across site ‘out of hours’ as requested.
21.To provide a key holding service for the accommodation department issuing/receiving keys as required.
22.To question trespassers and unauthorised persons on hospital property in accordance with procedures and expel or handover to the Police as required.
23.To assist medical and nursing staff when requested in the restraint or detention of patients, while assessments of their mental state are undertaken or other treatment is given in accordance withy Trust policy.
24.To control traffic systems, to include, car parking arrangements and associated equipment on hospital property. Day-to-day aspects of controlled car parking and traffic management e.g. minor (non-electrical) routine maintenance, issuing concessionary parking offence tickets, vehicle clamping and emptying maintaining pay and display machines as appropriate.
25.To maintain a Daily Occurrence Log and a temporary instructions book as required. In addition a personal notebook detailing a log of the tour of duty and make reports in writing or electronically, on any incidents, which occurs at the earliest available opportunity.
26.To deal with incidents relating to lost and found property and to handle lost and found property in accordance with the Trust’s policies and procedures.
27.To undertake appropriate mandatory training for Health & Safety at Work; industrial accident prevention; fire prevention; first aid; general security; and control, restraint and breakaway techniques and to undertake other training determined by the needs of the Department and/or legislation.
28.To operate and monitor Closed Circuit Television and associated equipment as required in accordance with procedures.
29.To provide a key holding service for the site.
30.To carry out duties as per Departmental and Trust procedures as defined in: Major Incident Plan, Business Continuity Plan, and Child Abduction Policy or as defined by other Trust Policies and Procedures or the Duty Manager/On Call Executive
Person specification
you will need to cope calmly and effectively with routine and emergencies.
Essential criteria
- you will need to cope calmly and effectively with routine and emergencies.
We are looking for compassionate, professional and courteous individuals.
Essential criteria
- We are looking for compassionate, professional and courteous individuals.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Chloe Gobsill
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 0121 507 3600
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